Concession Manager French Luxury Maison Fixed term contract London, GB Concessions Luxury Goods[...]

About our client

The maison is a renowned Parisian accessories house celebrated for its exceptional craftsmanship and avant-garde approach. Today, it continues to set the standard for luxury, offering refined collections that captivate the fashion world.

The Opportunity

We are looking for a dynamic and experienced Store Manager to lead the concession in a luxury department store in London. As a true Brand Ambassador, the Store Manager will be responsible for driving sales, delivering an exceptional client experience, and leading a high-performing team. This role requires a strong leader who can combine operational excellence with a passion for luxury craftsmanship.

Key Responsibilities

• Sales & Client Experience
  • Drive sales performance by implementing strategic initiatives and inspiring the team to achieve targets.
  • Master sales techniques and lead by example on the shop floor.
  • Deliver a personalized luxury experience, offering creative styling advice to clients.
  • Ensure seamless CRM management, overseeing client books, outreach strategies, and follow-ups.
  • Develop and expand the concession’s client database, cultivating loyalty and repeat business.
  • Handle client concerns with professionalism, ensuring brand excellence in every interaction.
• Business & Operations Management
  • Analyze weekly and monthly performance reports, identifying key business opportunities.
  • Optimize key KPIs such as turnover, average basket, UPT, and cross-selling.
  • Oversee inventory control, stock replenishment, and loss prevention procedures.
  • Ensure accurate cash management, back-office administration, and compliance with the department store's standards.
  • Collaborate with the maison's headquarters on buying sessions to curate the best product selection.
  • Maintain awareness of market trends and competitor activity to position the brand effectively.
• Team Leadership & Development
  • Motivate, coach, and mentor a team to foster a culture of excellence and engagement.
  • Provide regular coaching sessions, constructive feedback, and one-on-one performance reviews.
  • Oversee staff scheduling, holiday planning, and day-to-day management to ensure smooth operations.
  • Lead by example, demonstrating strong work ethics, passion, and commitment to the brand’s vision.
• HR & Performance Management
  • Manage recruitment, onboarding, and training to build a strong and talented team.
  • Work closely with HR on performance assessments, training plans, and disciplinary procedures.
  • Develop personalized career growth plans for team members, ensuring consistent development.
• Brand Representation & Networking
  • Embody the brand’s values and maintain high standards of brand excellence.
  • Organize VIP events, exclusive client experiences to enhance brand visibility.
  • Develop relationships with key stakeholders in the luxury and fashion industry to expand brand reach.

Ideal Candidate Profile

We are looking for a passionate, business-driven, and people-oriented leader who is eager to contribute to the growth of our brand in a prestigious retail location. Minimum 3 years of experience in a similar managerial role (Boutique Manager, Concession Manager, or Flagship Store Manager). Strong leadership and coaching skills, with the ability to motivate a team towards excellence. Deep understanding of luxury fashion and retail trends, with a passion for craftsmanship. Proven ability to balance operational responsibilities with proactive client engagement. Excellent communication and interpersonal skills, with strong emotional intelligence. A results-driven mindset, capable of optimizing sales performance and enhancing client experience. Additional languages would be an advantage.

Training & Development

The maison is committed to the continuous development of its talents. The Store Manager will benefit from tailored training sessions, leadership development programs, and in-depth product knowledge workshops to support long-term success within the brand.