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- Tasks: Provide technical support for gate automation and access control systems via phone, email, and in person.
- Company: Join Rolling Center UK, the top supplier of gate hardware and security solutions in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for training and professional growth.
- Why this job: Be part of a dedicated team that values customer service and technical expertise in a growing industry.
- Qualifications: Strong troubleshooting skills and relevant experience in gate automation or access control are essential.
- Other info: This role is hands-on, focusing on practical support rather than general IT assistance.
The predicted salary is between 30000 - 42000 £ per year.
Rolling Center UK is the leading supplier of gate hardware and automation systems in the UK, as well as offering comprehensive access control and security solutions for a wide range of applications. We provide a vast catalogue of products for swing and sliding gates, road traffic barriers, rising bollards, intercoms, and access control accessories. Our products are sourced from top European manufacturers and are available from stock, ensuring timely delivery and competitive pricing. Located in Leeds, our dedicated sales and technical support team is committed to offering the best advice and support to professional installers.
As a Technical Support Specialist, you will provide day-to-day technical support and troubleshooting for gate automation and access control systems. This will include offering support over the phone, using email and in person. You will interact with customers to resolve issues, provide technical advice and deliver training in the installation of gate, access control and IP/Digital security systems. You will also be required to assist staff members with technical queries when needed.
Qualifications & Skills
- Strong Technical Support and Troubleshooting skills
- Excellent written and verbal Communication and Customer Service skills
- Strong fault finding and problem-solving skills
- Relevant experience in the gate automation, CCTV, alarm or access control industry
- Previous experience in providing telephone, email, and face-to-face support to customers is beneficial
- Technical experience with Windows 10/11 is beneficial
- Previous security installation or servicing experience is beneficial
- Technical certification or a degree in engineering or a related field is beneficial
Please note: This is not a general IT support role. We are looking for someone with practical, hands-on experience supporting automated gates, access control systems, intercoms, or similar field-based equipment. This role involves assisting trade customers in programming and troubleshooting, not desktop or network support.
Technical Support Specialist employer: Rolling Center UK
Contact Detail:
Rolling Center UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific products and systems that Rolling Center UK offers. Understanding their gate automation and access control solutions will help you speak confidently about them during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to gate automation and security systems. Being able to demonstrate your problem-solving abilities in real-world scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and technical support. Be ready to share specific examples of how you've successfully resolved issues for customers in similar industries.
✨Tip Number 4
Network with professionals in the gate automation and access control industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals or recommendations for the role.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in gate automation, CCTV, alarm systems, or access control. Emphasise any hands-on technical support roles you've held and specific skills that match the job description.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role of Technical Support Specialist. Mention your problem-solving skills and provide examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey technical information clearly. Use concise language and avoid jargon unless necessary.
Highlight Relevant Certifications: If you have any technical certifications or degrees related to engineering or security systems, be sure to mention them prominently in your application. This can set you apart from other candidates.
How to prepare for a job interview at Rolling Center UK
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of gate automation and access control systems. Be prepared to discuss specific technologies you've worked with, as well as any troubleshooting experiences you've had in the past.
✨Demonstrate Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use examples from previous roles where you successfully communicated technical information to non-technical customers.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or customer complaints. Think through potential scenarios and how you would approach resolving them effectively.
✨Highlight Relevant Experience
Be ready to discuss your hands-on experience with automated gates, CCTV, and access control systems. If you have any certifications or training, make sure to mention those as well to strengthen your candidacy.
