Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone, email, and in person while resolving queries efficiently.
- Company: Join a dynamic team focused on delivering exceptional customer service in Colchester.
- Benefits: Enjoy exclusive access to top employers and tailored career advice.
- Why this job: Perfect for problem-solvers who thrive in fast-paced environments and love helping others.
- Qualifications: Strong communication skills and a friendly attitude; experience is a plus but not required.
- Other info: Register today to kickstart your career with support throughout the application process.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about helping people and delivering outstanding service? If you thrive in a fast-paced environment and love solving problems.
The Role:
- Handle customer enquiries via phone, email, and in person, ensuring a seamless experience.
- Resolve queries efficiently and professionally.
- Process orders, returns, and payments with accuracy.
- Maintain customer records and update accounts accordingly.
- Work collaboratively with the team to enhance customer satisfaction.
What We’re Looking For:
- Strong communication skills with a friendly, customer-first approach.
- Ability to multitask and problem-solve in a dynamic environment.
- Previous customer service experience preferred but not essential - enthusiasm and a willingness to learn matter more!
- Basic proficiency with computer systems and data entry.
- A proactive mindset and team-oriented attitude.
Why Apply With Hays?
- Exclusive access to exciting opportunities with top employers.
- Support and guidance throughout the application process.
- Career advice tailored to your strengths and aspirations.
Interested? Register today and let’s get you started on the next step in your career!
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with difficult customers or resolving complaints, and be ready to discuss these in an interview.
✨Tip Number 2
Showcase your communication skills by engaging with potential customers on social media platforms. This will not only demonstrate your ability to interact effectively but also give you insights into customer needs and preferences.
✨Tip Number 3
Research StudySmarter and our customer service approach. Understanding our values and how we prioritise customer satisfaction will help you align your answers during the interview and show that you're genuinely interested in the role.
✨Tip Number 4
Practice your multitasking skills by simulating a busy work environment. Try handling multiple tasks at once, like responding to emails while taking phone calls, to prepare for the fast-paced nature of the job.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills. Emphasise any previous customer service roles or experiences where you've demonstrated strong communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and delivering outstanding service. Use specific examples from your past experiences to illustrate how you meet the requirements of the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Hays
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share examples of how you've gone above and beyond to assist customers in the past, even if it's from a different role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Highlight Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery.
✨Emphasise Teamwork and Collaboration
Be ready to talk about your experiences working in a team. Share how you contributed to team goals and how you can bring that collaborative spirit to their customer service team.
