Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone, email, and in person while resolving queries efficiently.
- Company: Join a dynamic team focused on delivering exceptional customer service in Colchester.
- Benefits: Enjoy career guidance, exclusive job opportunities, and a supportive work environment.
- Why this job: Perfect for problem solvers who thrive in fast-paced settings and love helping others.
- Qualifications: Strong communication skills and a friendly attitude; experience is a plus but not required.
- Other info: Embrace a proactive mindset and collaborate with a team dedicated to customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about helping people and delivering outstanding service? If you thrive in a fast-paced environment and love solving problems.
The Role:
- Handle customer enquiries via phone, email, and in person, ensuring a seamless experience.
- Resolve queries efficiently and professionally.
- Process orders, returns, and payments with accuracy.
- Maintain customer records and update accounts accordingly.
- Work collaboratively with the team to enhance customer satisfaction.
What We’re Looking For:
- Strong communication skills with a friendly, customer-first approach.
- Ability to multitask and problem-solve in a dynamic environment.
- Previous customer service experience preferred but not essential - enthusiasm and a willingness to learn matter more!
- Basic proficiency with computer systems and data entry.
- A proactive mindset and team-oriented attitude.
Why Apply With Hays?
- Exclusive access to exciting opportunities with top employers.
- Support and guidance throughout the application process.
- Career advice tailored to your strengths and aspirations.
Interested? Register today and let’s get you started on the next step in your career!
Customer Service Advisor employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with an upset customer or processing a return. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on being clear and friendly, as this reflects the customer-first approach we value at StudySmarter. Good communication can set you apart from other candidates.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will allow you to align your answers with our mission during the interview. Show us that you're not just looking for any job, but that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the role and gives you a chance to learn more about how we operate. Asking insightful questions can also demonstrate your proactive mindset, which is something we highly appreciate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your relevant experience, particularly in customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills and ability to work in a team.
Write a Strong Cover Letter: In your cover letter, express your passion for helping people and delivering excellent service. Provide specific examples of how you've successfully handled customer enquiries or resolved issues in the past, even if they are from different roles.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Hays
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share examples of how you've gone above and beyond to assist customers in the past, even if it's from a different role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Highlight Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as friendly and approachable.
✨Emphasise Teamwork and Collaboration
Be ready to talk about your experiences working in a team environment. Share examples of how you've contributed to team goals and supported colleagues, as this will show that you're a team player who can enhance customer satisfaction.
