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For Companies At a Glance
- Tasks: Support Mortgage Advisers and manage client communications for mortgage applications.
- Company: Join Chase de Vere, a company dedicated to nurturing talent and providing exceptional service.
- Benefits: Enjoy 25 days holiday, annual bonuses, and flexible benefits tailored to you.
- Why this job: Be part of a dynamic team with full training and opportunities for professional growth.
- Qualifications: Previous mortgage administration experience and strong communication skills are essential.
- Other info: Participate in community support through paid volunteering days and company events.
The predicted salary is between 30000 - 42000 £ per year.
Fast paced, varied and demanding. Our mortgage administration team work closely with the Mortgage Advisers to ensure that we deliver the best possible service to our clients. We will provide full training on all the supporting functions and systems.
The role holder will support Mortgage Advisers and will be the Client’s main point of contact for any submitted mortgage and/or protection business The role holder will be responsible for processing business through until completion or on-risk.
WHAT YOUR ROLE WILL INVOLVE
New Business
- Liaise with lenders and providers on progress of mortgage applications.
- Request and upload all required documentation from the Client as required by the lender of provider.
- Liaise with any 3rd parties involved in the process.
- Update Advisers and Clients of progress on outstanding cases.
- Upload relevant data on to CRM database.
- Ensure all incoming/outgoing post is distributed and scanned.
- Follow up on submitted business through to completion and on-risk status.
Client Service
- Provide an efficient, friendly and professional service to both Clients & Mortgage Advisers.
- Respond to queries from Mortgage Advisers, colleagues and Clients, taking the appropriate action to ensure the query is dealt with in a timely and effective manner.
- Respond to written and telephone enquiries from Clients and product providers, taking the appropriate action and updating the client records as required.
- Deliver excellent client service in accordance with FCA guidelines, internal policy and procedure and company service standards.
- Ensure that information on Intelligent Office is accurate and up to date.
- Prepare correspondence for the Mortgage Advisers, as and when required.
Training and Development:
- Drive professional development forward with the support of your line manager to ensure competency across all areas.
Communication:
- Develop and maintain good working relationships with all client support administrators, Mortgage Advisers and management teams in order to provide an efficient and effective service to the Adviser and CdV clients
WHAT YOU WILL NEED
- Previous experience of the mortgage administration
- Basic knowledge of regulatory requirements
- Experience of working within defined service standards, policies and procedures
- Good knowledge of Microsoft Office
- A proven track record in delivering excellent client satisfaction
- Good communication skills, both oral and written
- Excellent planning and organisational skills
- Accurate keyboard skills
- Excellent accuracy skills and attention to detail
- An excellent team player with an adaptable and flexible approach to work
- Ability to build and develop effective working relationships at all levels
WHAT'S IN IT FOR YOU?
By joining Chase de Vere, you’ll have a progressive career with great benefits and a nurturing culture that makes you part of something special.
- Opportunity to earn an annual bonus
- 25 days holiday, plus bank holidays
- A day off for your birthday
- Life assurance – 4 x salary
- Comprehensive induction and training programme
- Funded exams and paid study leave
- A wide range of voluntary flexible benefits to suit your individual needs
- The option to buy additional holiday days
- Cycle to work Scheme
- Two paid volunteering days each year, to support your local community
- Employee Assistance Programme with access to a 24/7 helpline
- Access to our free mortgage service, through our internal mortgage team
- Our Employee Forum and Diversity & Inclusion group
- Local and company wide events in support of our company charities
Mortgage Administrator employer: Chase de Vere
Contact Detail:
Chase de Vere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator
✨Tip Number 1
Familiarize yourself with the mortgage application process and the key players involved, such as lenders and providers. Understanding their roles will help you communicate effectively during the interview.
✨Tip Number 2
Brush up on your knowledge of regulatory requirements related to mortgage administration. Being able to discuss these regulations confidently can set you apart from other candidates.
✨Tip Number 3
Highlight your experience in delivering excellent client service. Prepare examples of how you've handled client queries or issues in the past to demonstrate your skills during the interview.
✨Tip Number 4
Showcase your organizational skills by discussing how you manage multiple tasks and deadlines. This role requires strong planning abilities, so be ready to provide specific examples.
We think you need these skills to ace Mortgage Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Mortgage Administrator position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in mortgage administration or related fields. Mention specific examples where you successfully managed client relationships or processed applications to demonstrate your capability.
Showcase Communication Skills: Since the role requires excellent communication skills, provide examples in your application that showcase your ability to communicate effectively with clients and colleagues. This could include handling queries or preparing correspondence.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your understanding of the company’s values and how you can contribute to their team. Mention your adaptability and teamwork skills, as these are crucial for the role.
How to prepare for a job interview at Chase de Vere
✨Show Your Knowledge of Mortgage Administration
Make sure to brush up on your understanding of mortgage processes and regulatory requirements. Being able to discuss your previous experience in mortgage administration will demonstrate your suitability for the role.
✨Highlight Your Client Service Skills
Prepare examples of how you've delivered excellent client service in the past. This role emphasizes client interaction, so showcasing your ability to handle queries effectively will be crucial.
✨Demonstrate Strong Communication Abilities
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Be ready to discuss how you maintain good working relationships with clients and colleagues.
✨Emphasize Your Organizational Skills
The role requires excellent planning and organizational skills. Share specific instances where you've successfully managed multiple tasks or projects simultaneously, ensuring nothing fell through the cracks.
