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For Companies At a Glance
- Tasks: Join our team to onboard clients and ensure exceptional service delivery.
- Company: eflow Global is a top Regtech provider with 20 years of innovation in cloud solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and mentorship.
- Why this job: Be part of a collaborative culture that values attitude and transferable skills over specific experience.
- Qualifications: Customer-focused, strong communication skills, and a proactive approach are key; education level is flexible.
- Other info: No prior Regtech or FinTech experience needed; we value your potential and passion.
The predicted salary is between 42000 - 84000 £ per year.
eflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.
We are seeking a highly motivated and detail-oriented Senior Service Delivery Specialist with at least 5 years of relevant experience to join our dynamic team at eflow Global. The Senior Service Delivery Specialist role has a balance between technical and customer-facing responsibilities and will play a crucial role in ensuring the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic, and transferable skills are most important to us. We are specifically looking for individuals who want a career and not just a job.
Key Responsibilities
- Client Onboarding: Ensuring timely onboarding of clients across our platforms whilst working on multiple onboardings in tandem.
- Client Communication and Support: Serving as the primary point of contact for clients during the onboarding process. Maintaining regular communication with clients to provide updates, gather feedback, and address any concerns or questions they may have.
- Project Ownership from Initiation to Completion: Taking complete ownership of client onboarding projects from initiation to completion and ensuring all tasks are executed to agreed project timelines and quality standards.
- Data Issues Resolutions: Reviewing the client’s provided data using internal software to identify anomalies and missing information. Working with the client to resolve data issues that may block the client's onboarding.
- Team and Interdepartmental Collaboration: Working effectively as part of the onboarding team, contributing to team goals and objectives. Actively participating in weekly internal calls to provide updates on client onboarding progress and discuss any challenges or blockers.
- UAT Handover: Completing the UAT Handover with the client, delivering training calls and covering key information required to use their system.
- Issue Investigation & Resolution: Raising any issues with client data to ensure that our requirements are met. Conducting basic reviews of the product and raising any product enhancements to the relevant teams internally.
Career Progression
- Senior Service Delivery Specialist (Current Role): Focus on mastering the onboarding process for clients and providing exceptional client support. Develop a deep understanding of the systems and effectively manage multiple projects.
- Lead Service Delivery Specialist: Provide mentorship and support to junior specialists, assist in training new team members, and serve as an immediate escalation point for complex issues.
- Service Delivery Manager: Take on a leadership role in overseeing a team of specialists across different regions. Lead major projects, drive strategic initiatives, and implement process improvements to enhance service delivery.
Qualifications and Skills:
- Customer-centric with a commitment to providing exceptional service to clients.
- Excellent verbal and written communication skills to effectively interact and build relationships with clients and internal stakeholders.
- Self-motivated with the ability to take ownership of projects from initiation to completion.
- Strong organisational skills to manage multiple projects simultaneously.
- Excellent time management and prioritisation skills to meet project deadlines.
- High attention to detail to ensure accuracy and completeness of documentation.
- Flexibility to adapt to changing priorities and requirements in a fast-paced environment.
- Strong analytical and problem-solving skills to identify and address issues proactively.
- Collaborative mindset with the ability to work effectively as part of a team.
- Education level flexible - Bachelor’s degree, A-level or appropriate vocational experience considered.
Solutions Delivery Consultant (Greater London) employer: eflow Global
Contact Detail:
eflow Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Delivery Consultant (Greater London)
✨Tip Number 1
Familiarise yourself with the Regtech and FinTech landscapes, even if prior experience isn't required. Understanding industry trends and challenges can help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the field.
✨Tip Number 2
Highlight your transferable skills that align with the key responsibilities of the role. Focus on your experience in client onboarding, project management, and communication, as these are crucial for success in the Solutions Delivery Consultant position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multiple projects or onboarded clients in the past. This will showcase your organisational skills and ability to handle the demands of the role effectively.
✨Tip Number 4
Demonstrate your collaborative mindset by researching eflow Global's team culture and values. Be ready to share how you can contribute to team goals and support your colleagues, which is essential for thriving in this role.
We think you need these skills to ace Solutions Delivery Consultant (Greater London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of the Solutions Delivery Consultant role. Emphasise your customer-centric approach, project management skills, and any experience in onboarding or client support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to eflow Global. Discuss your passion for providing exceptional service and how your transferable skills can contribute to their team. Mention your willingness to learn and grow within the company.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and problem-solving. Provide specific examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at eflow Global
✨Showcase Your Customer-Centric Approach
Since the role focuses heavily on client communication and support, be prepared to discuss your previous experiences where you provided exceptional service. Highlight specific examples that demonstrate your ability to build relationships and resolve client issues effectively.
✨Demonstrate Project Management Skills
The position requires managing multiple onboardings concurrently. Be ready to talk about your organisational skills and how you've successfully managed projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Collaboration
Collaboration is key in this role. Prepare to share instances where you worked as part of a team to achieve common goals. Discuss how you contributed to team objectives and how you handle challenges within a group setting.
✨Be Ready for Problem-Solving Scenarios
Given the focus on data issue resolution, expect questions that assess your analytical and problem-solving skills. Think of examples where you identified problems, proposed solutions, and successfully implemented them, especially in a fast-paced environment.
