Sector Portfolio Lead (London)

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The role of Sector Portfolio Lead is pivotal to helping Digital Experience Division (DX) achieve its commercial, client and strategic success, cementing our position as a leading experience agency.

This Sector Portfolio Lead will be responsible for the operational and delivery excellence of a specific sector (Charity and Fundraising) within DX. They will work closely with a Client Strategy Partner (who is accountable for the portfolio of work in their sector), to ensure that all work is properly planned and executed and they are the first line of defence to ensure the work is well managed. They will also work with a Sector Strategy Lead to help develop and share a deep understanding of their sector.

The Sector Portfolio Lead will be responsible for overseeing and line managing a number of Delivery Managers (2) who also work within the sector as well as for the programme overview of the accounts and projects in their sector, acting as a mentor and sounding board to the more junior members of staff. The Lead is expected to deliver projects/programmes of work, along with these portfolio management duties.

This role will report into DX’s Delivery Director.

These responsibilities will be both billable (60%) and non-billable (40%).

Experience

• Portfolio Management of a set of accounts. Proven ability to act as a point of escalation and support for project issues or challenges.
• Solid experience of managing the core delivery elements of project scope, budget and timeline.
• Knowledge of working with or in organisations which fall under the Charity & Fundraising sector/areas.
• The ability to develop a deep understanding of key client organisations and identify opportunities to improve the experience for clients’ customers and supporters.
• You will be responsible for working with our Growth team on all new business activity; so previous experience of writing proposal documentation and representing at pitches is ideal.
• Establishing governance models and/or working within good examples; supporting project ways of working.
• Line Management of Delivery Managers (2).
• Coaching of project teams across different capabilities (not just Delivery) – e.g. developers, designers, testers.
• Mentor and inspire other Delivery Managers to help them develop their skills, suggesting training where needed. Embed proven best practice to help the team develop and consistently deliver amazing work.
• Previous experience of working in a fast paced Digital Agency environment.
• Pro-active voice and leader in the wider Delivery community; support the coaching of Delivery Managers, including through the Delivery Community of Practice.
• A network outside of DX and the ability to use this to help us broaden our skills and client base.
• Facilitation/hosting of external sessions on Delivery best practice and Agile/product ways of working.

Experience in acting as a Product Owner and SCRUM Master.

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