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- Tasks: Install and test digital telecare devices while providing excellent customer service.
- Company: Join a dedicated team focused on enhancing the lives of vulnerable individuals through technology.
- Benefits: Flexible working hours, hands-on experience, and the chance to make a real difference.
- Why this job: Perfect for tech-savvy individuals who enjoy helping others and want to grow their skills.
- Qualifications: Must have a clean driving licence, enhanced DBS, and strong communication skills.
- Other info: Access to your own vehicle is required; business insurance needed for work-related driving.
The predicted salary is between 24000 - 36000 £ per year.
About the Role:
You will have experience of customer service to vulnerable people and have an aptitude for technology. You will be working to a schedule of daily visits within the area to remove the existing analogue telecare device and installing and testing a new digital smart device. You will have patience, empathy and an ability to explain the service to the customer. You will have excellent communication skills between the customer, the team and the Telecare Officers. You will have the ability to learn quickly and have a basic understanding of the telecare service. You will need to have access to your own vehicle and have business insurance to cover driving for work and a clean driving licence.
Responsibilities:
- To work flexibly to exchange an analogue telecare device to a digital device in a domestic setting.
- To demonstrate to our customers and their carers the effective use of the equipment.
- To keep accurate records of installations and information received at the visit.
- To communicate effectively and sensitively with customers and their carers/next of kin.
- To liaise with internal departments, external contractors and manufacturers.
- To conduct yourself appropriately and professionally during your work and in particular in a customer's home.
- To have an aptitude for technology and DIY.
Must have:
- Use of a car with business insurance.
- Clean driving licence.
- DBS Enhanced.
- Excellent communication and customer care.
- Patient and have an ability to explain instructions clearly.
If interested, please submit CV and call Varsha on between 9am to 5pm (Mon to Fri).
Telecare Installers Must have Enhanced DBS employer: Corus Consultancy
Contact Detail:
Corus Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Installers Must have Enhanced DBS
✨Tip Number 1
Familiarise yourself with the latest telecare technology and devices. Understanding how these systems work will not only boost your confidence during installations but also help you explain their benefits to customers effectively.
✨Tip Number 2
Practice your communication skills by engaging with friends or family members about technical topics. This will help you convey complex information in a simple, relatable way, which is crucial when dealing with vulnerable customers.
✨Tip Number 3
Prepare for potential questions or concerns that customers might have regarding the transition from analogue to digital devices. Being ready with clear, reassuring answers will demonstrate your expertise and build trust.
✨Tip Number 4
Make sure your vehicle is ready for the job. Check that it meets the requirements for business insurance and has all necessary equipment for installations. A reliable vehicle will ensure you can meet your daily schedule without issues.
We think you need these skills to ace Telecare Installers Must have Enhanced DBS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially with vulnerable individuals. Emphasise any relevant technical skills and your ability to explain complex information clearly.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in the past. This could include situations where you had to explain technical concepts or provide support.
Highlight Relevant Experience: If you have previous experience with telecare services or similar roles, be sure to mention this. Detail any specific responsibilities that align with the job description, such as installation or customer training.
Prepare for a Follow-Up Call: Since the job description encourages candidates to call Varsha, prepare some questions about the role or the company. This shows your interest and can help you stand out during the application process.
How to prepare for a job interview at Corus Consultancy
✨Showcase Your Customer Service Skills
Since the role involves working with vulnerable people, it's crucial to demonstrate your experience in customer service. Share specific examples of how you've successfully assisted customers in the past, especially in sensitive situations.
✨Demonstrate Your Technical Aptitude
Be prepared to discuss your understanding of telecare devices and technology. You might be asked about your experience with similar equipment, so brush up on any relevant knowledge and be ready to explain how you would approach installing and testing new devices.
✨Emphasise Communication Skills
Effective communication is key in this role. Highlight your ability to explain complex information clearly and sensitively. Consider preparing a brief explanation of how you would introduce a new device to a customer, showcasing your empathy and patience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle challenging situations. Think of scenarios where you had to adapt quickly or manage a difficult customer interaction, and be ready to discuss your thought process and actions.
