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- Tasks: Manage service administration and support the Workshop Coordinator.
- Company: Join Whale Family, a dynamic and expanding company in Birmingham.
- Benefits: Enjoy a £500 holiday bonus, private medical insurance, and a competitive pension scheme.
- Why this job: Be part of a proactive team with diverse tasks and opportunities for growth.
- Qualifications: Good communication skills, computer literacy, and previous customer service experience preferred.
- Other info: Work full-time, 39.5 hours per week, with a focus on continual improvement.
The predicted salary is between 20400 - 25500 £ per year.
We are looking for a Service Administrator to deliver accurate and efficient processing of service related administration on a daily basis, while providing base level cover for Workshop Coordinator when required.
Your main responsibilities will be:
- Manage work in progress to ensure all jobs are raised and closed in line with requirements
- Accurately process job sheets through to invoiced stage checking all details
- Loading parts on to jobs & process goods receipting
- Process engineer time sheets to ensure payroll and work in progress are accurate
- Process annual tank test sheets and reports
- Raise and follow up of purchase order numbers when required
- Review and raise credits when required within authorisation limits
- Secure purchase order numbers from customers as required
- Collate, amend and verify warranty documentation in readiness for claim submission
- Ensure portals, databases and registers are always up to date
- Support and provide cover for workshop coordinator regarding vehicle check in, bookings and scheduling
- Ownership of service department document filing, both digital and hard copies.
- Any other duties as defined by the line manager when required
Our ideal candidate:
- Good communication skills and the ability to work on your own initiative
- Be an effective team player and actively contribute to our continual improvement culture
- Computer Literate including all MS Office Applications
- Self-motivation and a positive attitude
- Strong organisational and process skills
- Previous experience of a customer service role advantageous
- Excellent written and oral communication skills
- Excellent attention to detail
- Ability to work under pressure and prioritise work load
Not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer including:
- One off £500 per annum holiday bonus when you take 5 days off in one block
- Quarterly participation in employee bonus scheme based on company performance
- Private medical insurance (BUPA)
- Competitive Company Pension Scheme
- Opportunities for training and career development
- Opportunity to join share ownership scheme
Service Administrator employer: Whale Tankers
Contact Detail:
Whale Tankers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially those related to service administration. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will show that you can handle the workload and prioritise effectively, which is crucial for a Service Administrator.
✨Tip Number 3
Research the company culture at StudySmarter and align your responses to reflect their values. Showing that you understand and fit into their team-oriented environment can make a strong impression during your interview.
✨Tip Number 4
Prepare thoughtful questions about the role and the company to ask during your interview. This not only demonstrates your interest in the position but also gives you a chance to assess if the company is the right fit for you.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Service Administrator role. Focus on your organisational skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description and explain how your background makes you a great fit.
Highlight Relevant Skills: In your application, emphasise your computer literacy, particularly with MS Office applications, and your ability to work under pressure. Provide examples of how you've successfully managed workloads in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Administrator role.
How to prepare for a job interview at Whale Tankers
✨Showcase Your Organisational Skills
As a Service Administrator, you'll need to demonstrate strong organisational abilities. Be prepared to discuss how you've managed multiple tasks in previous roles, and provide examples of how you prioritised your workload effectively.
✨Highlight Your Communication Skills
Good communication is key in this role. During the interview, make sure to articulate your thoughts clearly and listen actively. You might also want to share instances where your communication skills helped resolve issues or improve processes.
✨Demonstrate Attention to Detail
Attention to detail is crucial for processing job sheets and warranty documentation. Prepare to discuss specific examples from your past work where your attention to detail made a significant difference in the outcome of a task or project.
✨Express Your Team Player Attitude
Being an effective team player is essential for this position. Share experiences that highlight your ability to collaborate with others, contribute to team goals, and support colleagues, especially in high-pressure situations.
