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For Companies At a Glance
- Tasks: Lead daily operations, drive sales, and ensure top-notch customer service.
- Company: Join a leading retailer known for luxury experiences and high-profile retail environments.
- Benefits: Enjoy a permanent role in London with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values excellence and innovation in retail.
- Qualifications: 2+ years in store management, strong sales record, and excellent communication skills required.
- Other info: A Bachelor’s degree is preferred; additional languages are a plus.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Concession & Digital Store Manager
Do you at least 2 years’ experience in store management, with a proven track record in sales?
Are you passionate about delivering a luxury customer experience and driving retail performance?
Do you thrive in a dynamic, high-profile retail environment?
MacGregor Black are partnering with a Leading Retailer on the search for a Concession & Digital Store Manager. This is a permanent role based in London.
As the Concession & Digital Store Manager you will play a pivotal role in enhancing our client’s presence within a leading retail destination by managing daily operations, motivating the team, and ensuring exceptional customer service. You will take ownership of the concession’s growth, from driving sales and improving profitability to leading visual merchandising and ensuring brand excellence.
Key Responsibilities
- Drive sales growth and evaluate opportunities for long-term profitability.
- Manage product assortment and stock flow in collaboration with merchandising teams.
- Motivate, train, and develop the sales team to exceed performance expectations.
- Build and maintain strong relationships with retail management and external stakeholders.
- Oversee concession operations, from stock management and events to online business.
- Ensure alignment with the brand’s visual merchandising and customer service standards.
- Take responsibility for operational excellence, including staff scheduling, events, and managing digital tools such as POS and Click & Collect.
What Are We Looking For?
- Minimum 2 years’ experience in store management, with a proven track record in sales.
- Strong organizational skills with a solution-oriented mindset.
- Experience in project management or corporate-level retail operations is an advantage.
- Excellent communication skills and fluency in English; additional languages are a plus.
- A Bachelor’s degree is preferred.
For more information contact Gabby Zachrisson for more information.
Concession & Digital Store Manager employer: MacGregor Black
Contact Detail:
MacGregor Black Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession & Digital Store Manager
✨Tip Number 1
Make sure to highlight your experience in managing teams and driving sales in previous roles. Use specific examples that demonstrate your ability to motivate staff and achieve sales targets.
✨Tip Number 2
Familiarize yourself with the luxury retail market and the specific brand values of the retailer you are applying to. This knowledge will help you articulate how you can enhance their customer experience and drive performance.
✨Tip Number 3
Network with professionals in the retail industry, especially those who have experience in concession management. They can provide valuable insights and may even refer you to opportunities within their networks.
✨Tip Number 4
Prepare to discuss your approach to operational excellence and how you would manage digital tools like POS systems. Being able to speak confidently about these aspects will set you apart from other candidates.
We think you need these skills to ace Concession & Digital Store Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 2+ years of store management experience in your CV and cover letter. Provide specific examples of how you've driven sales growth and improved profitability in previous roles.
Showcase Customer Service Skills: Since delivering a luxury customer experience is crucial for this role, include examples of how you've motivated your team to provide exceptional service and how you've handled customer interactions.
Demonstrate Leadership Abilities: In your application, illustrate your experience in training and developing a sales team. Mention any specific strategies you used to exceed performance expectations and how you built strong relationships with stakeholders.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'operational excellence', 'visual merchandising', and 'digital tools', to show that you understand the role and its requirements.
How to prepare for a job interview at MacGregor Black
✨Showcase Your Sales Achievements
Be prepared to discuss specific examples of how you've driven sales growth in your previous roles. Highlight any metrics or KPIs that demonstrate your success, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Service Passion
Since delivering a luxury customer experience is key for this role, share stories that illustrate your commitment to exceptional service. Discuss how you’ve handled challenging customer situations and turned them into positive experiences.
✨Highlight Team Motivation Skills
Talk about your experience in training and motivating teams. Provide examples of how you've developed team members to exceed performance expectations, as this is crucial for the Concession & Digital Store Manager position.
✨Prepare for Operational Excellence Questions
Expect questions about managing daily operations and ensuring alignment with brand standards. Be ready to discuss your approach to stock management, scheduling, and using digital tools effectively.
