Regional Manager - Home Working

Overview The Marketplace Account Manager is the named account owner for a portfolio of Marketplace accounts. They are responsible for day-to-day account servicing and for devising and executing the Marketplace strategy for their group of clients. They will show broad command for all areas of Marketplace management with specific areas of excellence. Incubeta’s Marketplace clients have a named account owner who is accountable for Marketplace performance, and for sustaining and growing fee revenue for Incubeta Commercial Acumen: Marketplace Account Managers have their eyes and ears open to ways to increase revenue from clients, and to potential client dissatisfaction and risk. Leadership: Marketplace Account Managers can take management responsibility for Marketplace Account Executives and Senior Account Executives. Account Management: Own client communications and guide supporting team members in the communications needed for account delivery Troubleshoot client concerns or performance issues, where possible monitoring to prevent problems occurring Content, Operations, Advertising: Devise strategies for content upgrades and evolution for clients, and secure client approval for changes, including for associated fees Manage the delivery of content work including the workload of relevant Account Executive(s) to ensure high quality and on-time completion Execute content production tasks alongside relevant Account Executive(s) including asset editing via Photoshop and video creation as needed Conduct regular account health checks in addition to those done by Account Executive(s) Support Account Executive(s) with raising cases to minimise risk or duration of client account suspension Prepare and justify operational changes to clients’ accounts and processes to enable optimal performance on Marketplace channels Manage timely delivery of clear and actionable datapoints to give clients clear understanding of their Marketplace performance, coupled with a commercial mindset to show Incubeta’s work in a positive light Data points are shared with colleagues to help determine market segment trends for the benefit of Incubeta PR and clients’ wider understanding Management of Marketplace Account Executives and Senior Account Executives Offer mentorship and training to more junior colleagues Hours are logged in Harvest by the deadlines set by Leadership Demonstrable experience owning Amazon functions for a brand or portfolio of brands ~ Strong analysis skills, particularly for Marketplace reporting Experience of additional Marketplaces including, but not limited to, Zalando, TikTok Shop, Allegro, , Mirakl Incubeta UK is an award winning digital marketing group with over fifteen years of experience ● We have won awards for both our work and our culture! ● We have flexible working policies allowing you to work from home up to three days a week and fit work around other important life commitments ● We have committees and networks who improve our thinking and action on topics such as DE&I, Mental Wellbeing and Sustainability Salary is reviewed on a regular basis and can increase as you progress along your career path. We also offer additional performance related bonuses, so we can be found above the industry benchmark on pay alone. We have a credit-based benefits package which allows you to choose from a range of benefits including health care, additional pension, gym memberships and more. Policies ● Our policies are forward thinking and industry leading and heavily contribute to our outstanding culture. As a minimum, you’ll have a forward looking development review every 6 months to discuss your career goals and our L&D team will be on hand to support you to get there. We are an equal opportunities employer and are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. ● Your data will be anonymous and will not be shared. It will only be used to help us understand how we are performing against our equal opportunities metrics and where we might need to make improvements.