Contract Manager - Operations

Reading -based Housing Client Ongoing Temporary Contract £255 per day Umbrella LTD (Inside IR35) / £211 PAYE ASAP Start We’re currently working with a leading Housing provider in Reading who are seeking an experienced Operations & Contrcats Manager to oversee and lead their tenancy and housing management teams in delivering a high-quality, resident-focused service. This is an excellent opportunity for a confident, organised, and forward-thinking manager with a strong track record in leading front-line housing operations and driving service performance. Manage and motivate a team delivering tenancy and housing management services across a defined patch. Ensure staff development through 1:1s, appraisals, training, and performance management. Deliver a compliant, value-for-money housing service aligned with best practice and legislation. Lead performance reporting and quality assurance, ensuring service delivery targets are met. Act as lead contact with residents, members, clients and other stakeholders, including responding to complaints and MP enquiries. Produce neighbourhood plans, support resident engagement, and ensure robust contract management. Deputise for the Director of Commercial & Partnerships in key meetings. Oversee budget controls, risk management, lone working processes and strategic delivery priorities. Proven experience of leading operational housing teams within social housing. In-depth knowledge of housing legislation and tenancy law . Contract and budget management experience, ideally within PFI or complex partnership arrangements. Flexible approach – occasional evening/weekend attendance may be required.