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- Tasks: Lead the Customer Services Team and ensure a world-class customer experience.
- Company: Join Sinclair, a global leader in medical aesthetics with a presence in 55 countries.
- Benefits: Enjoy initial and ongoing training, plus opportunities for cross-functional collaboration.
- Why this job: Be part of a dynamic team driving product quality and customer satisfaction.
- Qualifications: GCSE English & Maths, SAP experience, and strong administration skills required.
- Other info: Engage in projects that enhance your skills and career development.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a customer service manager at our Chester office. The customer service manager will provide support to International Sales Teams and Distribution Partners as part of the end-to-end forecast to order process. Ensuring visibility throughout the business of mid to long-range demand forecasts, short term estimated sales and actual sales out as well as maintaining a view of Distribution partner stock cover in order to drive sales and improve order lead times.
This role will also manage the Customer Services Team, including defining the responsibilities and supervising the actions of the customer services team to ensure that the team successfully delivers a world-class customer experience. The customer service manager will act as the key point of escalation contact for customers and directs queries to other departments when needed.
The ideal candidate will have GCSE English & Maths (or equivalent), SAP experience, and demonstrable administration skills.
Key Responsibilities:
- Initial and ongoing training for partners on Sinclair processes & timelines
- Weekly/Monthly/Quarterly calls or face-to-face meetings with Customers/Regional Sales Teams, as agreed, to review ongoing business performance
- Be the single point of contact for day to day account enquiries for key customers
- Be a point of escalation for queries from the Finance/Legal/Reg/Vigilance teams
- Check customer data is up to date to ensure smooth processing of orders
- Using information from customer service team update expected orders/estimate files, sending information to Regional Sales Teams for confirmation before entering into the systems
- Highlight to relevant teams any risks or opportunities
- Develop Customer satisfaction KPIs to be circulated internally in order to monitor and improve performance
- Manage Customer Service team to ensure timely information is passed to other relevant teams
- Join monthly regional sales team calls
Required Skills:
- GCSE English & Maths (or equivalent)
- English – fluent or native
- Microsoft Office, including intermediate Excel
- SAP experience
- Previous experience in Purchasing or Supply role for FMCG
- Intermediate to Advanced Excel
- Time Management & Priority Setting
Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross-functionally.
Contact Detail:
Sinclair Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager (Contract, Temporary)
✨Tip Number 1
Familiarise yourself with SAP and Microsoft Excel, as these are crucial tools for the role. Consider taking online courses or tutorials to enhance your skills, especially in data management and analysis, which will be beneficial during the interview.
✨Tip Number 2
Research Sinclair and its product range thoroughly. Understanding their market position and customer base will help you articulate how you can contribute to improving customer satisfaction and driving sales during your discussions with us.
✨Tip Number 3
Prepare examples from your previous experience that demonstrate your ability to manage a team and handle customer escalations effectively. Highlighting specific situations where you've improved processes or resolved conflicts will showcase your leadership skills.
✨Tip Number 4
Network with current or former employees of Sinclair if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Service Manager (Contract, Temporary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly any roles where you've supported sales teams or managed a team. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, emphasise your experience with SAP and your ability to manage customer service teams. Mention specific examples of how you've improved customer satisfaction or streamlined processes in previous roles.
Showcase Your Skills: Highlight your proficiency in Microsoft Office, especially Excel, as well as your time management and priority-setting skills. Provide examples of how these skills have helped you succeed in past positions.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with customer service KPIs and your approach to managing a team. Be ready to discuss how you handle escalations and ensure a world-class customer experience.
How to prepare for a job interview at Sinclair
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to drive performance and improve customer satisfaction.
✨Familiarise Yourself with SAP
Since SAP experience is crucial for this role, make sure you brush up on your knowledge of the system. Be ready to discuss how you've used SAP in previous roles, particularly in relation to managing customer data and order processing.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer escalations. Think of specific scenarios where you've resolved customer issues or improved processes, and be ready to explain your thought process and the outcomes.
✨Understand the Company and Its Products
Research Sinclair and its product range before the interview. Understanding their market position and the importance of customer service in the medical aesthetics industry will help you tailor your responses and show your genuine interest in the company.
