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- Tasks: Welcome guests, manage check-ins/outs, and handle reservations.
- Company: Join The Carrington House Hotel, a vibrant 158-room hotel in Bournemouth.
- Benefits: Enjoy discounts on stays, food, and leisure club memberships, plus free meals on duty!
- Why this job: Be part of a friendly team in a prime location with great career growth opportunities.
- Qualifications: Looking for organised, punctual individuals with strong communication skills; training provided.
- Other info: Full-time role with up to 28 days holiday and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting new vacancy for a Receptionist to join our team at The Carrington House Hotel. The Carrington House Hotel is a 158-room hotel that is perfectly located on a quiet tree-lined avenue, just a short walk from Bournemouth's town centre and famous beaches with ample parking and easy access to public transport.
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Free Uniform (if applicable to your role)
- Up to 28 days holiday including bank holidays per annum
- Auto enrolment pension scheme
Your duties will include:
- Welcoming guests and checking guests in and out on front of house system
- Advising guests and visitors of the hotel's facilities
- Being the point of contact for our guests during their stay
- Answering the telephone, making reservations, taking payments, reconciling the shift and balancing floats
The successful candidate will be organised, punctual and well-presented, with excellent communication and customer service skills. Knowledge of Opera would be advantageous but is not essential as full training will be given.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
Contact Detail:
Britannia Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Carrington House Hotel and its services. Knowing the hotel’s facilities and nearby attractions will help you engage with guests more effectively during the interview.
✨Tip Number 2
Practice your communication skills, as they are crucial for a receptionist role. Consider role-playing common scenarios, such as handling guest inquiries or resolving complaints, to boost your confidence.
✨Tip Number 3
If you have experience with front-of-house systems like Opera, brush up on your knowledge. If not, research similar systems to show your willingness to learn and adapt quickly.
✨Tip Number 4
Dress professionally for your interview to reflect the hotel's standards. First impressions matter, especially in a customer-facing role, so ensure you present yourself well.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved reception duties. Emphasise skills like organisation, punctuality, and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at The Carrington House Hotel. Mention why you are drawn to this position and how your skills align with their requirements.
Highlight Relevant Skills: In your application, specifically mention any experience with front of house systems or similar software, even if it's not Opera. Highlight your ability to handle guest inquiries and manage reservations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Britannia Hotels
✨Dress to Impress
As a receptionist, you'll be the first point of contact for guests. Make sure to dress smartly and professionally to create a positive first impression.
✨Know the Hotel
Familiarise yourself with The Carrington House Hotel's facilities and services. Being able to answer questions about the hotel will show your enthusiasm and preparedness.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice clear and friendly responses to common questions, and be ready to demonstrate your customer service skills during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as difficult guests or busy periods. Think of examples from past experiences that highlight your problem-solving abilities.
