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- Tasks: Support finance operations and manage customer calls in a dynamic contact centre.
- Company: Join Citation, a leading provider of HR and Health and Safety services for SMEs in the UK.
- Benefits: Enjoy hybrid working, full training, ongoing support, and great corporate perks.
- Why this job: Be part of a vibrant team that values collaboration and makes a real impact.
- Qualifications: Confident, detail-oriented, and eager to learn; sales or contact centre experience is a bonus.
- Other info: Perfect for those looking to grow in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Wilmslow, Cheshire (Hybrid)
Working Hours: 8:30am – 5:00pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills, and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:
- Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
- Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
- Manage the administration and allocation of inbound leads to the appropriate teams or individuals.
- Answer inbound customer calls, providing a professional and helpful first point of contact.
- Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:
About you:
- Confident and proactive, with a positive, can-do attitude.
- Quick to pick up the phone and handle challenges head-on.
- Strong listener with great attention to detail.
- Eager to learn and excel.
- Sales or contact centre background is a bonus.
- Organised, reliable, and comfortable with admin tasks.
- Understands the value of great customer service.
- A team player who communicates clearly and works well with others.
Why join us? If you’re looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you! As our new Call Quality & Support Administrator, you’ll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you’ll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly. In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you’re taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Locations
Sales Operations Executive (Wilmslow) employer: Citation Professional Solutions
Contact Detail:
Citation Professional Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Executive (Wilmslow)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Sales Operations Executive. Understanding the nuances of call quality assessment and lead management will help you demonstrate your knowledge during any discussions with us.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed tasks in a fast-paced environment. We love to see candidates who can handle multiple priorities while maintaining attention to detail.
✨Tip Number 3
Emphasise your collaborative approach. Be ready to discuss how you've worked effectively within teams, as we value communication and teamwork highly in our culture at Citation.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Since this role involves direct interaction with customers, showing that you understand the importance of great service will set you apart from other candidates.
We think you need these skills to ace Sales Operations Executive (Wilmslow)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Sales Operations Executive position. Tailor your application to highlight how your skills and experiences align with what Citation is looking for.
Craft a Tailored CV: Create a CV that emphasises your organisational skills, attention to detail, and any relevant experience in sales or contact centres. Use specific examples to demonstrate your proactive attitude and ability to work collaboratively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are drawn to Citation and how you can contribute to their mission of providing excellent service. Be sure to include your understanding of customer service value.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Operations Executive role.
How to prepare for a job interview at Citation Professional Solutions
✨Show Your Organisational Skills
As a Sales Operations Executive, you'll need to demonstrate your excellent organisational skills. Be prepared to discuss specific examples of how you've managed tasks or projects in the past, highlighting your attention to detail and ability to keep things on track.
✨Emphasise Your Customer Service Experience
Since the role involves handling customer calls and ensuring high-quality service, it's crucial to showcase any relevant experience you have in customer service or sales. Share stories that illustrate your proactive approach and how you've successfully resolved customer issues.
✨Prepare for Role-Playing Scenarios
You might be asked to participate in role-playing scenarios during the interview to assess your communication skills and ability to handle calls. Practice responding to common customer inquiries or complaints, focusing on maintaining a professional and helpful tone.
✨Demonstrate Your Team Player Attitude
Collaboration is key in this role, so be ready to discuss how you've worked effectively within a team. Highlight instances where you've supported colleagues or contributed to group success, showcasing your clear communication skills and positive attitude.
