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For Companies At a Glance
- Tasks: Join us as an Engineer, solving customer challenges and building relationships.
- Company: We're a market leader in drinks, printing, and defense with high-quality products.
- Benefits: Enjoy a competitive salary, bonuses, profit share, and a collaborative culture.
- Why this job: Grow your skills in a dynamic environment with excellent progression opportunities.
- Qualifications: Engineering degree or equivalent; customer-facing experience is a plus.
- Other info: Full-time office role in Borehamwood; no visa sponsorship available.
The predicted salary is between 25000 - 29000 £ per year.
This is a fantastic opportunity for a professional with a technical background who is eager to develop their customer facing skills in an engineering environment.
The company have market leadering products in the drinks, printing and defense industries; the products are high quality. There is an excellent culture, people work brilliantly together, and you won't get bored, as there are always challenges to solve.
The head of department has been at the company for 12 years, you will learn a huge amount from him about their products, and what challenges they solve for clients. There will be excellent progression and bonuses for strong performers, I cannot praise the company enough (I will explain more on a call, if your application is successful), there is also a generous profit share scheme for all employees.
**Please note, we cannot provide visa sponsorship for any candidate who will require this in the future.
The Role
Solutions Engineering
- Assist the Technical Sales Manager on customer inquiries; ask the right questions to understand the problem and deliver the right solution
- Build long-term relationships with clients, be the key point of contact, identify upselling opportunities when appropriate
- Produce technical drawings and other materials to support current customers and new clients
- Attend customer visits, to build a deep understanding of customer challenges
- Receive and process customer purchase orders for spare parts and repairs
- Work with the Design Engineering team on more complex customer challenges
- Collect and report on customer feedback to improve product quality
- Collaborate with internal teams to manage orders, ensuring efficient delivery
- Keep up-to-date with product developments and technological advancements
- Provide excellent post-sales support, resolving issues to ensure customer satisfaction
Business Development
- Analyse dormant accounts with the Technical Sales Manager, develop strategies to reengage with legacy contacts
- Generate leads through online research, networking, and trade shows
- Input into the strategy to win new accounts, and grow existing accounts
- Conduct product demonstrations and support technical discussions with potential clients
- Conduct market research including industry trends, and competitor activities
- Support the marketing team to develop campaigns to attract new business
Administration
- Use CRM & ERP software to manage customer information, track interactions and ensure timely follow-ups
- Help coordinate sales meetings, product demonstrations, and customer visits
- Prepare reports on sales activities, customer interactions, and market
The Person
- Engineering degree or equivalent technical background
- Existing customer facing experience is desired but not essential
- An inquisitive mind, you enjoy solving technical challenges
- Communication skills, the ability to present complex technical information
- Relationship builder, with new and existing clients, and internal staff
- Self-starter, proactive and makes things happen
- Business acumen, understanding what customers want
- Ability to manage multiple projects at one time, resilience when priorities change
- Proficient in Microsoft Office, full UK Drivers licence
The Details
- Contract: Permanent
- Remuneration: £25,000 – £29,000 basic + discretionary bonus + company profit share scheme + benefits
- Location: Borehamwood
- Working: Full-time in the office
Engineer employer: The Career Agent
Contact Detail:
The Career Agent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer
✨Tip Number 1
Familiarize yourself with the company's products in the drinks, printing, and defense industries. Understanding their market-leading solutions will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have in customer-facing roles, even if it's not directly related to engineering. Being able to communicate technical information clearly is crucial, so think of examples where you've successfully done this.
✨Tip Number 3
Prepare to discuss how you approach problem-solving and managing multiple projects. The role requires resilience and adaptability, so be ready to share specific instances where you've demonstrated these qualities.
✨Tip Number 4
Network with professionals in the engineering field, especially those who have experience in sales or customer relations. This can provide valuable insights into the role and may even lead to referrals that strengthen your application.
We think you need these skills to ace Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your engineering background and any relevant customer-facing experience. Emphasize your problem-solving skills and ability to work collaboratively, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific products or challenges that excite you and how your skills align with the company's needs.
Showcase Technical Skills: Include any technical drawings or projects you've worked on in your application. This will demonstrate your capability to produce materials that support customer inquiries and solutions.
Highlight Communication Abilities: Since the role involves building relationships with clients, emphasize your communication skills. Provide examples of how you've successfully interacted with customers or collaborated with teams in the past.
How to prepare for a job interview at The Career Agent
✨Show Your Technical Knowledge
Make sure to highlight your engineering background and any relevant technical skills during the interview. Be prepared to discuss specific projects or challenges you've faced and how you solved them, as this will demonstrate your problem-solving abilities.
✨Demonstrate Customer-Facing Skills
Even if you don't have extensive customer-facing experience, emphasize your communication skills and ability to build relationships. Share examples of how you've successfully interacted with clients or team members in the past.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's products, culture, and the challenges they face in the industry. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
✨Be Proactive and Self-Starter
Highlight instances where you've taken initiative or led projects. The company values self-starters, so sharing examples of how you've made things happen in previous roles will resonate well with the interviewers.
