Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line support and troubleshoot IT issues for clients.
- Company: Join Ampstek, a high-growth organisation focused on tech solutions.
- Benefits: Gain valuable experience in IT support with potential for remote work.
- Why this job: Be part of a dynamic team and enhance your tech skills while making an impact.
- Qualifications: No specific qualifications required; just a passion for technology and problem-solving.
- Other info: Contract position based in Ulverston, UK, with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Our client is looking for a Service Desk Analyst to join a high-growth organization. If you are interested, please share your resume.
Role: Service Desk Analyst
Location: Ulverston, UK
Duration: Contract
Job Description:
- 1st line support to all Client Employees and consultants.
- Create and follow up tickets in ITSM.
- Troubleshoot from distance or onsite at the physical walk-in desk.
- Manage communication towards 3rd party vendors for support and RMA.
- Retail support: remotely manage all Telenet and Base stores all over Belgium.
- Stage and destage computers.
- Hardware repairs on desktops and laptops, installation of OS on devices (PXE boot).
- Database management (SCCM, AD, Keepass, In-house DB).
- Manage new demands sent through TIPOS for new employees.
- Basic Microsoft Exchange support, support on terminal servers and VMs.
- Connectivity: configuration on devices, working together with the network team.
- Documentation: new procedures & updating existing ones.
- Staging, configuration, and testing of end-user devices.
- Request fulfillment.
- Starter and leaver process follow up.
- LAN/WLAN Support.
Contact Detail:
Ampstek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITSM tools and ticketing systems, as these are crucial for a Service Desk Analyst role. Being able to demonstrate your experience or knowledge in managing tickets will set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Be prepared to discuss specific examples of how you've resolved technical problems in the past during your interview.
✨Tip Number 3
Showcase your communication skills, particularly in managing vendor relationships. Think of instances where you've effectively communicated with third-party vendors or clients to resolve issues.
✨Tip Number 4
Highlight any experience you have with database management and Microsoft Exchange support. If you have worked with SCCM or Active Directory, be ready to discuss your hands-on experience with these tools.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to IT support, ticket management, and troubleshooting. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that explains why you're interested in the Service Desk Analyst position. Mention specific skills such as hardware repairs, database management, and your ability to communicate effectively with third-party vendors.
Showcase Technical Skills: In your application, emphasise your technical skills, particularly in areas like Microsoft Exchange support, SCCM, and device configuration. Provide examples of how you've successfully managed similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst role.
How to prepare for a job interview at Ampstek
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Desk Analyst. Familiarise yourself with ticketing systems, troubleshooting techniques, and the specific tools mentioned in the job description, such as SCCM and Active Directory.
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with clients and third-party vendors. Prepare examples of how you've successfully managed communication in previous roles, especially in high-pressure situations.
✨Demonstrate Technical Knowledge
Be ready to discuss your technical skills, particularly in hardware repairs, OS installations, and database management. You might be asked to solve a technical problem during the interview, so brush up on your troubleshooting skills.
✨Prepare Questions
Have a few thoughtful questions prepared to ask the interviewer. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or the tools they use for support.
