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For Companies At a Glance
- Tasks: Join our team to manage desktop systems and provide top-notch IT support.
- Company: Be part of a forward-thinking public sector organisation that values innovation and collaboration.
- Benefits: Enjoy competitive salary, professional development opportunities, and a supportive work environment.
- Why this job: Make an impact by ensuring smooth operations and enhancing user experiences in IT.
- Qualifications: Experience in desktop support and leadership skills are essential; familiarity with IT security is a plus.
- Other info: Full UK driving licence required for this role.
The predicted salary is between 24000 - 32000 £ per year.
Roles: Senior IT Support Officer & IT Support Officer
Location: Glasgow
Salary: £30,000 - £40,000 approx.
Are you a technically skilled and highly organised IT professional with a passion for providing exceptional support services? We’re seeking a Senior IT Technical Support Officer and an IT Support Officer to join a desktop support team and ensure the smooth operation of end-user computing systems. This is a fantastic opportunity to join a forward-thinking public sector organisation that values innovation, collaboration, and service excellence. If you have strong leadership skills, hands-on experience with desktop support in enterprise environments, and a deep understanding of IT security best practices, we’d love to hear from you.
What you’ll be doing:- Managing deployment, configuration, and maintenance of desktop systems (Windows 10/11) and applications (Microsoft 365 suite).
- Ensuring endpoint devices are secure, patched, and compliant with internal policies and industry standards.
- Maintaining accurate hardware/software asset inventories and overseeing procurement and warranty support.
- Troubleshooting hardware, software, and peripheral issues, including root cause analysis and preventive actions.
- Using tools such as Microsoft Intune, SCCM, or MDT for desktop management and automated deployment.
- Documenting configurations, procedures, and best practices, and delivering training to staff as required.
- Demonstrable experience in desktop support, deployment, and imaging in large enterprise environments.
- Proven ability to lead and motivate IT support staff in a fast-paced setting (Senior role).
- Proficiency in Windows operating systems and Microsoft Office 365 applications.
- Hands-on experience with desktop management tools (e.g., Intune, SCCM).
- Familiarity with virtual desktop platforms (e.g., RDS, VMware Horizon, Citrix).
- Strong understanding of desktop security controls and patching best practices.
- Knowledge of ITIL service management principles and IT compliance frameworks.
- Full UK driving licence required.
Contact Detail:
Be-IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technical Support
✨Tip Number 1
Familiarise yourself with the specific desktop management tools mentioned in the job description, such as Microsoft Intune and SCCM. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led IT support teams in previous roles. Be ready to discuss specific challenges you faced and how you motivated your team to overcome them.
✨Tip Number 3
Stay updated on the latest trends in IT security and desktop support best practices. Being able to discuss recent developments or changes in compliance frameworks can demonstrate your commitment to the field and your proactive approach.
✨Tip Number 4
Prepare to discuss your troubleshooting process in detail. Be ready to walk through a couple of scenarios where you identified root causes and implemented preventive measures, as this will highlight your problem-solving skills.
We think you need these skills to ace Information Technology Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support, particularly in enterprise environments. Emphasise your proficiency with Windows operating systems and Microsoft 365 applications, as well as any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and your commitment to service excellence. Mention specific tools you’ve used, like Microsoft Intune or SCCM, and how your skills align with the job requirements.
Showcase Relevant Experience: When detailing your work history, focus on your hands-on experience with desktop management and troubleshooting. Include examples of how you've successfully resolved issues and improved processes in previous roles.
Highlight Soft Skills: Don’t forget to mention your organisational and leadership skills, especially if you're applying for the Senior IT Support Officer role. Provide examples of how you've motivated teams or led projects to success.
How to prepare for a job interview at Be-IT
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with desktop support, especially with Windows 10/11 and Microsoft 365. Highlight specific examples of how you've managed deployments or resolved complex issues in previous roles.
✨Demonstrate Leadership Abilities
If you're applying for the Senior IT Support Officer role, be ready to share instances where you've led a team or motivated colleagues. Discuss your approach to managing a fast-paced environment and how you ensure high-quality support.
✨Understand Security Best Practices
Familiarise yourself with IT security controls and patching best practices. Be prepared to explain how you have implemented these in past positions and how you would ensure compliance with internal policies in this new role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've troubleshot hardware or software issues, and be ready to walk the interviewer through your thought process and the steps you took to resolve them.
