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For Companies At a Glance
- Tasks: Join our team to manage desktop systems and provide top-notch IT support.
- Company: Be part of a forward-thinking public sector organisation that values innovation and collaboration.
- Benefits: Enjoy competitive salary, professional development opportunities, and a supportive work environment.
- Why this job: Make an impact in IT while working with cutting-edge technology and a dynamic team.
- Qualifications: Experience in desktop support and leadership skills are essential; familiarity with IT security is a plus.
- Other info: Full UK driving licence required for this role.
The predicted salary is between 24000 - 32000 £ per year.
Roles: Senior IT Support Officer & IT Support Officer
Location: Glasgow
Salary: £30,000 - £40,000 approx.
Are you a technically skilled and highly organised IT professional with a passion for providing exceptional support services? We’re seeking a Senior IT Technical Support Officer and an IT Support Officer to join a desktop support team and ensure the smooth operation of end-user computing systems. This is a fantastic opportunity to join a forward-thinking public sector organisation that values innovation, collaboration, and service excellence. If you have strong leadership skills, hands-on experience with desktop support in enterprise environments, and a deep understanding of IT security best practices, we’d love to hear from you.
What you’ll be doing:- Managing deployment, configuration, and maintenance of desktop systems (Windows 10/11) and applications (Microsoft 365 suite).
- Ensuring endpoint devices are secure, patched, and compliant with internal policies and industry standards.
- Maintaining accurate hardware/software asset inventories and overseeing procurement and warranty support.
- Troubleshooting hardware, software, and peripheral issues, including root cause analysis and preventive actions.
- Using tools such as Microsoft Intune, SCCM, or MDT for desktop management and automated deployment.
- Documenting configurations, procedures, and best practices, and delivering training to staff as required.
- Demonstrable experience in desktop support, deployment, and imaging in large enterprise environments.
- Proven ability to lead and motivate IT support staff in a fast-paced setting (Senior role).
- Proficiency in Windows operating systems and Microsoft Office 365 applications.
- Hands-on experience with desktop management tools (e.g., Intune, SCCM).
- Familiarity with virtual desktop platforms (e.g., RDS, VMware Horizon, Citrix).
- Strong understanding of desktop security controls and patching best practices.
- Knowledge of ITIL service management principles and IT compliance frameworks.
- Full UK driving licence required.
Information Technology Technical Support employer: Be-IT
Contact Detail:
Be-IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technical Support
✨Tip Number 1
Familiarise yourself with the specific desktop management tools mentioned in the job description, such as Microsoft Intune and SCCM. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led IT support teams in previous roles. Be ready to discuss specific challenges you faced and how you motivated your team to overcome them.
✨Tip Number 3
Stay updated on the latest trends in IT security and desktop management. Being knowledgeable about current best practices will not only impress your interviewers but also demonstrate your commitment to continuous learning.
✨Tip Number 4
Prepare to discuss your experience with troubleshooting and root cause analysis. Have specific examples ready that highlight your problem-solving skills and how you've implemented preventive actions in past roles.
We think you need these skills to ace Information Technology Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT security. Use keywords from the job description, such as 'Windows 10/11', 'Microsoft 365', and 'desktop management tools' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and detail your hands-on experience with desktop systems. Mention specific achievements that demonstrate your ability to lead and motivate teams, especially if you're applying for the Senior role.
Showcase Technical Skills: Clearly list your technical skills related to the role, such as proficiency in Microsoft Intune, SCCM, and knowledge of ITIL principles. Providing examples of how you've used these tools in past roles can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Be-IT
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with desktop support, especially with Windows 10/11 and Microsoft 365. Highlight specific examples of how you've managed deployments or resolved complex issues in previous roles.
✨Demonstrate Leadership Abilities
If you're applying for the Senior IT Support Officer role, be ready to share instances where you've led a team or motivated colleagues. Discuss your approach to managing a fast-paced environment and how you ensure high-quality support.
✨Understand Security Best Practices
Familiarise yourself with IT security controls and patching best practices. Be prepared to explain how you have implemented these in past positions to ensure compliance and security of endpoint devices.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through troubleshooting scenarios, detailing your thought process and the tools you would use, such as Microsoft Intune or SCCM.
