Bartender

RESPONSIBILITIES

Sales and Revenue

• To always promote sales awareness throughout the Team To ensure all revenue is ‘ captured’ through effective and efficient accounting methods within the department To ensure all Team members are able to up-sell the hotels products and services

Costs and Efficiency

• To minimise wastage at all opportunities Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity To actively promote an energy efficient culture throughout the department All departmental resources are monitored and controlled inline with departmental objectives

Customer Relations

• To ensure product knowledge on hotel products and services is up to date at all times To respond in a pro-active manner to guest feedback for positive and negative comments To feedback to the Manager in a constructive manner for service improvements To ensure personal and Team presentation is always of the highest standards to project a professional image to customers To support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the department

Operational Requirements

• To always adhere to the requirements of the Data Protection Act Computerised and manual storage systems are maintained inline with the Hotel procedures To adhere to all the requirements under the Food Hygiene Regulations and Liquor Licensing Acts To ensure all maintenance issues are reported according to the Hotel procedures To adhere to all Health and Safety Requirements as required by the Holiday Inn London Kensington
• To be responsible for the prompt and efficient delivery of refreshments and meals as required by the customer
• To ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rosters
• To be responsible for the setup, running and clearing of private functions as required.

Team Requirements

• To allocate tasks within the shift to ensure all operational requirements are met
• To maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as required
• To identify training needs throughout the department communicating with the Manager to meet the training need
• To provide coaching and on-the-job training as identified
• To create an environment which promotes employee morale and encourages the Team to have high levels of productivity