Information Technology Service Desk Manager (Kent)

Service Desk Manager – OIR35 – £325 PD

Company:

A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with strong experience running a service desk, encompassing Service Support and Service Delivery with an on-premise 365 estate. The chosen candidate must have healthcare sector experience.

Our client is looking to pay a day rate of £325PD outside IR35 for a 3-month rolling contract with scope to move into a permanent post with travel to the office in Kent on occasions.

Opportunity:

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation.

Skills and Experience:

• At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft 365 tech stack and TopDesk
• Strong understanding of IT service delivery processes, incident management, problem resolution, and change management
• Excellent client management and communication skills, with a track record of building and maintaining successful relationships
• ITIL Foundation or higher
• At least years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stack
• Strong understanding of IT service delivery processes, incident management, problem resolution, and change management
• Excellent client management and communication skills, with a track record of building and maintaining successful relationships.

Please respond to this advert with an up to date version of your CV and the leading consultant will be in touch.