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- Tasks: Provide proactive customer support and manage client relationships in a technical role.
- Company: Join a supportive team led by someone passionate about mentoring and growth.
- Benefits: Enjoy remote work flexibility with minimal office visits and a competitive salary of up to £37k.
- Why this job: Gain autonomy in your role while developing skills in automation technology with hands-on training.
- Qualifications: Some experience with RPA tools like UiPath or Blue Prism is preferred, but training is available.
- Other info: No need for an updated CV to apply; we can help you with that later.
The predicted salary is between 22200 - 37000 £ per year.
You know what good customer support looks, and feels like. You're not someone to wait around. You prefer to work proactively when solving problems, rather than reactively. This role is technical and hands on, so you'll report into the team lead and support them delivering the best customer support possible. You'll do this through accountability. You'll own issues, speak to clients directly and manage relationships with other teams, like software development.
Technically you'll need some experience with automation technology (RPA, either UiPath or Blue Prism), and they're happy to train and develop you in this area. You'll be working in a small team of four, and be lead by someone who's worked their way up from the bottom - and now wants to give back to someone else. This will suit you if you're looking for more autonomy and accountability in your day to day. The lead would like to pass over some of their responsibilities for you to control.
This is a mostly remote position with limited office attendance (less than twice a month). Salary is up to £37k. You must be based in the UK with full RTW to apply. If you don't have an up to date CV, please apply, we can work through that later.
Customer Support Engineer (Greater Bristol Area) employer: Place.
Contact Detail:
Place. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer (Greater Bristol Area)
✨Tip Number 1
Familiarise yourself with automation technologies like UiPath or Blue Prism. Even if you don't have extensive experience, showing that you've done your homework and understand the basics can set you apart from other candidates.
✨Tip Number 2
Demonstrate your proactive problem-solving skills during any conversations or interviews. Share specific examples of how you've taken initiative in past roles to resolve customer issues before they escalate.
✨Tip Number 3
Highlight your ability to manage relationships with clients and other teams. Prepare anecdotes that showcase your communication skills and how you've successfully collaborated with technical teams in the past.
✨Tip Number 4
Since this role offers autonomy, be ready to discuss how you handle responsibility. Think of instances where you've taken ownership of a project or task and the positive outcomes that resulted from it.
We think you need these skills to ace Customer Support Engineer (Greater Bristol Area)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp what the company is looking for in a Customer Support Engineer. Highlight the importance of proactive problem-solving and accountability in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer support and any technical skills related to automation technology like RPA, UiPath, or Blue Prism. Emphasise your ability to manage client relationships and work within a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your proactive approach to problem-solving. Mention your willingness to learn and develop in areas where you may lack experience, such as automation technology.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer support roles.
How to prepare for a job interview at Place.
✨Show Your Proactive Problem-Solving Skills
Demonstrate your ability to tackle issues head-on rather than waiting for them to escalate. Prepare examples from your past experiences where you took the initiative to resolve customer problems before they became major concerns.
✨Understand Automation Technologies
Familiarise yourself with RPA tools like UiPath or Blue Prism, even if you haven't used them extensively. Showing a willingness to learn and adapt will impress the interviewers, especially since they are open to training.
✨Emphasise Accountability
Be ready to discuss how you take ownership of tasks and issues. Share specific instances where you managed client relationships or collaborated with other teams to achieve a common goal, highlighting your accountability in those situations.
✨Prepare for a Hands-On Role
Since this position is technical and hands-on, be prepared to discuss your technical skills and how they relate to customer support. Think about how you can leverage your technical knowledge to enhance customer satisfaction and streamline processes.
