Regional Senior Account Manager

Work with an award winning, well structured, & dedicated client services team who are passionate about delivering exceptional results! ~ Highly lucrative quarterly bonus structure for achieving targets. ~ 25 monthly contribution to your physical health costs (e.g. gym membership). ~ Paid training for career accreditations. ~ Access to Head Space & other counselling services to contribute to mental wellbeing. ~ Friday drinks, office away days and Summer/Winter Parties (we love a get together!) ~ Free fruit & snacks and a free weekly breakfast on Wednesdays. Join our Pilots & Renewals account management team as key hire within the team, in the UK office! After continued growth and continuous client acquisition we are now looking for a Senior Account Manager to join the team, and grow out our ever growing client base team. About Hybrid: Hybrid is a multi-award winning high-growth global media agency with offices in Bristol, Philadelphia, Kuala Lumpur, Kathmandu, and Sydney. We specialise in providing world-class media, creative, content, and research services to leading Higher Education institutions globally. We are looking for a dedicated Senior Account Manager to join us in our fantastic Bristol office. This opportunity presents the leverage of a highly successful office that has been generating results for the last 15 years, with a strong foothold in the market, in order to increase revenue from our existing partnerships. The Senior Account Manager responsibilities: Lead & support with a team of AM/AEs ensuring high quality engagement with clients and identifying opportunities during the campaign lifecycle for upselling, cross-selling or renewing partnership before campaign comes to an end. Increase Average Order Value of clients by building value and trust in campaign results. Establishing opportunities for larger pitches where Strategic Partnerships Director/Creative Director brought in. Working with Operations and Digital teams on challenges and managing expectations whilst driving excellence in process and quality control. Developing training plans for the team, identifying opportunities for upskilling across departments. The Senior Account Manager should have: ~4 years account management or client engagement experience. ~ Commercial acumen, coupled with problem solving skills to raise the value of accounts and handle challenging situations. ~ Close attention to detail with large volumes of accounts handled by the team. ~ Strong time management skills. ~ Can-do attitude and energy that aligns with Hybrid’s growth ambitions. ~ Please note we encourage you to apply for a role at Hybrid even if you don’t meet 100% of the bullet points! We believe in creating an environment where there is a diversity of talent.