Night Shift IT Support Engineer

Job Title: Support Engineer Location: London / Travel required / Hybrid Permanent / Full-time B4B Payments is a multi-award-winning, global financial services technology company offering an advanced transaction payments platform and APIs for emerging payments and financial services. Our flexible technology and comprehensive services include embedded finances, payment accounts, FX, rapid payouts, physical and virtual card issuing, and BIN sponsorship. In Europe, B4B Payments is regulated as an e-money institution (EMI) authorised by the Financial Conduct Authority (FCA) and the Bank of Lithuania and is a Mastercard® Principal Member. B4B Payments Europe and US divisions offer full and partial program management and support, in addition to comprehensive technical, regulatory, and service support to fintechs looking to launch or grow domestically and internationally. B4B Payments is a Banking Circle Group company. A next-generation financial technology platform for global commerce, Banking Circle Group comprises a rich set of complementary e-commerce solutions. From international cross-border payments, accounts and liquidity management, and embedded finance to business payments & card issuing, B2B Buy Now Pay Later, and account-to-account payment methods, the ecosystem is delivering modern financial solutions to We\’re looking for a UK-based Support Engineer to join our friendly, well-organised technical team here at B4B Payments; You\’ll be reporting to the Technical Operations Manager and working closely with the CTO and all of the development teams, along with the business, to deliver continuity of service and resolve queries from our clients and partners. Identify and resolve performance and availability issues with reporting, batch processes and APIs — both internal and from external suppliers Perform daily checks to confirm successful processing of overnight jobs, and implement monitoring solutions to proactively detect and alert on failures Contribute ideas to improve how we build software, and actively participate in retrospectives Bring your enthusiasm and energy to work with you and help us build great tech and service in a fun, supportive and fulfilling environment A mid-level software engineer Strong knowledge of the Rails tech stack, with a particular focus on the back end Experience working in a support role within production systems Commitment to software quality, test coverage, and operational reliability Ability to handle complex data sets and transactions in a financial services context Strong experience working with databases and optimising SQL queries Experience in fintech, payments, banking, or working with payments and cards 25 days annual leave ~ Access to one-to-one confidential counselling sessions through our Employee Assistance Programme ~ Access to retail & other discounts ~ Vitality health care plan ~ Learning & development support ~ Ride-to-work scheme ~ Employee assistance programme ~ We’re always on the look out for talented individuals to help take us further – It’s important to us to hire the right people and work out a role that works. Equality: We strive to create a workplace that reflects the diverse communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We understand that our best work is not produced by individuals but by enjoying collaboration as a team and supporting each other every day. Quality :