Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch IT services and improve service quality.
- Company: Join one of the UK's largest Property Management companies, making a real impact.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on innovation and excellence in IT services.
- Qualifications: Experience in IT service management and strong leadership skills are essential.
- Other info: This role offers a chance to shape IT strategy and drive business success.
The predicted salary is between 43200 - 72000 £ per year.
One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced IT Service Desk Manager to lead a team of IT professionals to ensure the seamless delivery of IT services across the business.
You will be responsible for maintaining high service standards, aligning IT with business goals, and driving continuous improvement in service quality.
Contact Detail:
Places for People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Manager
✨Tip Number 1
Familiarise yourself with the latest IT service management frameworks, such as ITIL. Being able to discuss how you’ve implemented these practices in previous roles will show your expertise and alignment with the expectations of the role.
✨Tip Number 2
Research Residential Management Group and understand their business model and IT needs. Tailoring your conversation during interviews to demonstrate how your skills can specifically benefit their operations will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges the IT team faces, which you can address in your discussions.
✨Tip Number 4
Prepare examples of how you've successfully led teams and improved service delivery in past positions. Be ready to discuss metrics or outcomes that demonstrate your impact, as this will resonate well with hiring managers looking for results-driven leaders.
We think you need these skills to ace IT Service Desk Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the IT Service Desk Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Leadership Experience: Since this role involves leading a team, emphasise any previous leadership or management experience you have. Provide specific examples of how you've successfully managed teams and improved service delivery in past roles.
Showcase Technical Skills: Detail your technical expertise related to IT service management. Mention any relevant certifications, tools, or methodologies you are familiar with, such as ITIL, and how they can benefit the company.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for IT service management. Discuss how your vision aligns with the company's goals and how you plan to drive continuous improvement in service quality.
How to prepare for a job interview at Places for People
✨Showcase Your Leadership Skills
As an IT Service Desk Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop your team.
✨Understand the Business Goals
Make sure you research the company and understand its business objectives. Be ready to explain how you can align IT services with these goals. This shows that you’re not just focused on IT but also on how it contributes to the overall success of the business.
✨Emphasise Continuous Improvement
The role requires driving continuous improvement in service quality. Prepare to discuss strategies you've implemented in previous roles to enhance service delivery. Use specific metrics or outcomes to illustrate your impact.
✨Prepare for Technical Questions
While the focus is on management, you should still be prepared for technical questions related to IT service management. Brush up on relevant frameworks like ITIL and be ready to discuss how you've applied these in your previous roles.
