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For Companies At a Glance
- Tasks: Nurture client relationships and assist in daily operations to exceed performance targets.
- Company: Join Giant Group, a leader in global workforce management solutions since 1992.
- Benefits: Enjoy 31 days holiday, enhanced parental pay, and subsidized gym memberships.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Degree level education or 2 years of customer service experience required.
- Other info: Flexible home/office work options available.
The predicted salary is between 25000 - 35000 £ per year.
Are you ready to make a real impact by nurturing and enhancing relationships with strategic clients?
At Giant Group, we’re excited to offer an incredible opportunity for a Client Services Executive to join our growing team.
What we offer:
Salary: £25,000 to £35,000 per annum
Location: Home/Office, Chelmsford
Hours: 37hrs, Monday to Friday operating 9am to 5:30pm
Tenure: Permanent
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at:
About the role
As the Client Services Executive, you will have an impact by maintaining and developing the relationship with our strategic clients. You will assist the Client Services Manager in their day-to-today operations and work alongside a team of functional managers to assist their teams carrying out the required processes and tasks within SLAs. The desired outcome of this will be becoming involved in all aspects of the client relationship from the initial set-ups, attending monthly service reviews and being a point of contact and ensuring that performance levels are being met, exceeding KPIs and SLAs, whilst playing an integral role in ensuring there is a strong, positive relationship between Giant and its clients.
Key responsibilities of the role include:
- Build positive and productive relationships by providing client support services in accurate and timely fashion, maintaining a high level of professionalism and competence in every client interaction.
- Escalate to departmental managers complex client issues and resolutions working in compliance with company policies and procedures.
- Prepare, collate and produce data/service review packs required for monthly and ad hoc business reviews, forwarding them to the relevant owner for commentary and validation before issuing to agreed recipients.
- Support in client projects, preparing process flows, operating procedures and project-related documentation
- Provide assistance to the Client Services team by completing any ad-hoc tasks.
- Take responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levels.
Your ideal experience & competencies
Ideally you would be educated to degree level or have at least 2 years’ customer service experience. You can only excel in this role with:
- Strong interpersonal and communication abilities
- Capability to work independently and as part of a team
- Good organisational and planning skills
- Proficiency in Microsoft office (including Excel)
Employee Benefits
- 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
- Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
- Enhanced Maternity and Paternity Pay: We're here to support your growing family.
- Supporting Childcare: Support for parents returning to work.
- Life Assurance: We've got you covered.
- Employee Referral Bonus: Refer talent and earn rewards.
- Birthday Leave: Celebrate your special day with an extra day off.
- Leave for Volunteering: Paid day off for charity work.
- Employee Assistance Program: Get the support you need when you need it.
- Buy Additional Holidays: More time for you, when you need it.
- Health Cash Plan: Your health is our priority.
- Giant Advantage: Exclusive discounts for our amazing team.
- Soft Loans: Emergency loans for unexpected expenses
- Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
- Role-Relevant Training: Invest in your career growth.
- Social Events: Connect with your colleagues.
- Long Service Awards: Celebrate your loyalty and dedication.
- WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Client Services Executive employer: Giant Group
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarize yourself with Giant Group's services and values. Understanding our approach to workforce management will help you demonstrate how your skills align with our mission during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've successfully managed client relationships in the past. This will show us that you can build positive and productive relationships.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel. Being proficient in these tools is crucial for preparing data and service review packs, which are key responsibilities of the role.
✨Tip Number 4
Demonstrate your organizational and planning skills by discussing how you manage your workload and prioritize tasks. This will reassure us that you can handle the responsibilities of the Client Services Executive role effectively.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Services Executive. Highlight your relevant experience in customer service and relationship management in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your interpersonal and communication abilities, as well as your proficiency in Microsoft Office, particularly Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client services and your understanding of Giant Group's mission. Mention specific examples of how you've successfully managed client relationships in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Giant Group
✨Research Giant Group
Before your interview, take some time to understand Giant Group's mission and services. Familiarize yourself with their workforce management platform and how they support businesses globally. This knowledge will help you demonstrate your genuine interest in the company.
✨Showcase Your Communication Skills
As a Client Services Executive, strong interpersonal and communication abilities are crucial. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues. Highlight your ability to communicate effectively both verbally and in writing.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex client issues. Think of specific situations where you had to escalate problems or work collaboratively with a team to achieve a positive outcome.
✨Demonstrate Organizational Skills
The role requires good organizational and planning skills. Be ready to discuss how you prioritize tasks and manage your workload. You might want to share tools or methods you use to stay organized, especially when handling multiple client requests.
