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- Tasks: Be the face of our premium office space, ensuring exceptional service and smooth operations.
- Company: Join a prestigious client in Mayfair, known for elegant serviced office spaces.
- Benefits: Enjoy a refined work environment, professional development opportunities, and a supportive team.
- Why this job: Perfect for those who thrive in high-end service and want to make a real impact.
- Qualifications: Experience in luxury service, strong communication skills, and a proactive attitude are essential.
- Other info: Must have the right to work in the UK; multitasking is key!
The predicted salary is between 28800 - 43200 £ per year.
About Us: We are recruiting a Members Experience Executive on behalf of our client based in Mayfair, who provides premium serviced office spaces in an elegant and sophisticated environment. Our high-profile clientele expects meticulous service, and we pride ourselves on delivering an exceptional experience.
Our services include:
- Private offices in a prime Mayfair location
- Meeting room facilities, including catering and premium refreshments
- Concierge services may include administrative support, dry cleaning coordination, transportation bookings, and securing tickets for exclusive events
Role Overview: As a Member Experience Executive, you will be the first point of contact for members, guests, and visitors. Your role encompasses front-of-house operations, meeting room coordination, maintaining high standards in communal areas, and supporting administrative and concierge tasks. You will play a key role in ensuring seamless day-to-day operations while delivering an exceptional level of service.
Key Responsibilities:
- Front of House & Concierge Operations: Perform opening and closing duties, ensuring the building is unlocked, lighting and heating are set accordingly, meeting rooms are prepared, and all kitchens are restocked. Greet and welcome members, visitors, and guests warmly, ensuring a seamless and professional arrival experience. Act as the first point of contact for concierge services, handling client requests, coordinating logistics, and providing tailored support. Work closely with the General Manager to fulfil client needs efficiently. Handle all incoming calls, emails, and enquiries promptly and professionally. Maintain a well-presented reception area that reflects the premium brand image. Manage meeting room bookings, visitor registration, and ensure rooms are set to the highest standard before and after use, including assistance with AV equipment. Provide administrative support, such as data entry, mail distribution, and document handling. Ensure the security and confidentiality of client interactions. Support on-site event coordination and special occasions as required. This entails ordering catering for our clients and any other refreshments they may require. Assist with various concierge services, including dry cleaning arrangements, transportation bookings, and event ticket acquisitions.
- Building Operations & Maintenance: Work closely with facilities, security, and cleaning teams to maintain a seamless operational flow and high standards across the building. Report and coordinate maintenance and facilities-related issues via the outlined process. Ensure all communal areas, including tea points, the kitchen, the garden, and the gym, are impeccably maintained to reflect the Club's premium standard. Conduct regular checks throughout the day (morning, lunch, and end-of-day) to tidy up communal spaces and ensure they remain pristine. Set up and maintain the Friday breakfast area for members once a week. Assist the General Manager with building operations and maintenance to enhance the overall member experience. Ensure compliance with health and safety policies and assist in maintaining security protocols. Ensure full compliance with all operational procedures and training requirements. Complete all necessary health and safety training as mandated by the business, maintaining up-to-date knowledge of safety protocols and best practices.
- Finance & Administration: Ensure that the customer portal is updated with additional charges related to meeting room usage or other services. Oversee and maintain stock levels of office supplies, refreshments, and printer materials, notifying the General Manager of any shortages.
- Brand Representation & Client Engagement: Act as the face of Marsham Club, consistently demonstrating professionalism, sophistication, and a proactive attitude. Uphold brand values by maintaining a polished appearance and ensuring all client interactions reflect a high level of service. Confidently communicate the unique benefits of our office spaces to visitors and members. Engage with members to enhance their overall experience, ensuring they feel valued and well-informed.
Requirements:
- Skills & Experience: Previous experience in a five-star hotel or similar high-end service environment is mandatory. Strong verbal and written communication skills with a polished, professional presentation. Excellent organisational skills and attention to detail. Ability to manage multiple tasks effectively in a fast-paced environment. A proactive, solution-oriented approach to challenges. Competence in Microsoft Office (Word, Excel, PowerPoint). Must have the right to work in the UK.
- Behavioural Competencies: Hardworking, professional, punctual, and discreet. Calm under pressure with strong problem-solving skills. Strong interpersonal and negotiation skills. Exceptional customer service skills with a client-focused approach. Ability to multitask and work well both independently and as part of a team.
What We Offer:
- A refined and prestigious office environment.
- Opportunities for professional development and career progression.
- A supportive and dynamic team committed to excellence.
Contact Detail:
Acuity Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Executive
✨Tip Number 1
Familiarise yourself with the premium service standards expected in high-end environments. Research luxury service principles and think about how you can demonstrate these in your interactions during the interview process.
✨Tip Number 2
Prepare to showcase your organisational skills by discussing specific examples of how you've managed multiple tasks in a fast-paced setting. Think of scenarios where you successfully prioritised tasks while maintaining a high level of service.
✨Tip Number 3
Practice your communication skills, as they are crucial for this role. Engage in mock interviews or role-playing exercises to refine your ability to convey information clearly and professionally, especially when discussing client needs.
✨Tip Number 4
Demonstrate your proactive approach by preparing thoughtful questions about the company and its services. This shows your genuine interest in the role and helps you stand out as a candidate who is eager to contribute to the team.
We think you need these skills to ace Member Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end service environments, such as hotels or premium office spaces. Emphasise your customer service skills and any specific achievements that demonstrate your ability to deliver exceptional experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Member Experience Executive role. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to manage front-of-house operations and provide concierge services.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is free from errors and clearly conveys your message. Use professional language and structure your writing logically.
Highlight Organisational Abilities: Demonstrate your organisational skills by providing examples of how you've successfully managed multiple tasks in previous roles. This could include managing schedules, coordinating events, or maintaining high standards in communal areas.
How to prepare for a job interview at Acuity Services
✨Showcase Your Customer Service Skills
As a Member Experience Executive, exceptional customer service is key. Be prepared to share specific examples from your previous roles in high-end service environments, demonstrating how you handled challenging situations and ensured client satisfaction.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail, especially when managing meeting room setups and communal areas. During the interview, highlight instances where your attention to detail made a significant impact on operations or client experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle various member requests. Practice articulating your thought process clearly and confidently, showcasing your proactive approach to challenges.
✨Research the Company and Its Values
Familiarise yourself with the company’s brand values and the premium services they offer. This knowledge will help you align your responses with their expectations and demonstrate your genuine interest in contributing to their mission of delivering exceptional member experiences.
