Service Engineer - Immediate Start

Job Title: Service Delivery Engineer – 24×7 Service Desk – Tier 3 Location: Hours: 12-hour shifts – 4 on 4 off (8 till 8 rota) A 24×7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at based in Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams. If you have excellent technical and communication skills, a can-do attitude and committed to delivering an outstanding service. Skilled in Server, Desktop, Active Directory and Networking we’d love to hear from you! Established for over 30 years, the company’s facilities include two data centres, a disaster recovery suite, and a network operations centre, all located in a highly secure twenty-five-acre campus in Kent. Predominantly focused on Microsoft technologies, as well as being an industry-leading provider of Routers, Switches, Firewalls and Wireless Technologies, Printers, Desktops and Servers, Telephony and Connectivity services. Supporting staff at all levels within our customers organisation You’ll support with Network administration/troubleshooting You’ll assist with the management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required You can demonstrate abilities in the support and installation of a variety of IT and have extensive knowledge and practical experience of the following: Previous experience working in a service desk role, either with a service provider or within a corporate environment Microsoft Desktop & Office Systems Microsoft Server and Virtualisation Technologies Active Directory Security and Administration as well as Group Policy Object (GPO) Support of hardware, printers, desktops and servers Email, Antivirus, Web-Filtering and Backup software Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Mobile devices/phones You own your decisions, effectively manage priorities in a fast-paced environment to identify growth opportunities and drive business and customer success You take the time to understand your customers’ needs and excel at problem-solving to ensure the best solutions are delivered You have a strong sense of service quality and customer service 28 days holiday (including bank holidays), additional 1 day every 1st January (max 33 days) ~ Life Assurance ~ Virtual GP services ~ Pension ~ Death in service Note: Traveling to customer premises will be required occasionally so you must hold a current driving license and have access to your own vehicle. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.