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- Tasks: Provide remote support for security systems and resolve technical issues efficiently.
- Company: Join G4S, a global leader in fire and security integration with a stellar reputation.
- Benefits: Enjoy a great pension, 25 days holiday, life assurance, and extensive training opportunities.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to safety worldwide.
- Qualifications: Experience with Access Control, Intruder Alarms, or CCTV systems is essential.
- Other info: This role involves 12-hour shifts, alternating between days and nights.
The predicted salary is between 30000 - 42000 £ per year.
Please note, this is a 24/7, 365 role, for 40 hours per week. You will be working 12 hour shifts, 2 weeks of days followed by 2 weeks of nights.
G4S is a global company operating across 120 countries, employing over 650,000 people across the world. We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client portfolio.
- To provide remote help desk support for a range of security systems, including Intruder, Access Control, Body Worn Cameras, CCTV, Intercom, Key Management Network and 2 way audio.
- To provide timely and accurate remote help desk telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer to the site.
- To provide system programming and commissioning services, in line with pre-planned roll out plans across Access Control, CCTV, Intruder Alarm, Intercom and Body Worn Camera, Key Management on the sites that are hosted within the ARC in conjunction with the site based installation team acting on configuration information provided by the installation teams.
- To provide ‘go live’ support to the installation / commissioning teams to carry out all necessary acceptance testing in order to prove a system is fully operational and compliant with the agreed test plan.
- Provide scheduled, carry out and record the results of all remote pre-planned preventative maintenance activities using a range of remote control software across multiple disciplines.
- Provide technical reference services (i.e. technical manual lookup) to field based engineers on the range of Access Control, CCTV, Intruder Alarm, Intercom, Key Management systems.
- To provide a technical support service to the ARC Customer Service Team when they encounter issues on-boarding new customer Access Control, CCTV, Intruder Alarm, Body Worn Camera and 2 way audio systems.
- To provide a testing service for new remotely viewable CCTV systems and ensure that they perform in line with required parameters to allow a customer system to be successfully monitored in accordance with BS8418.
- This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
- Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and/or CCTV systems.
- Previous experience of offering over the phone & remote diagnostics/PPM service.
- Understanding of electrical/electronics (relays, voltage, current, etc.) able to meet project deadlines.
- Highly organized with the ability to find field reference material quickly and pull out the required information in a concise manner.
Great pension. ~25 days holiday, plus 8 bank holidays. ~ Life assurance scheme. ~ Extensive further product and H&S training. ~ Career progression.
Product Support Engineer (Nights) employer: G4S
Contact Detail:
G4S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer (Nights)
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as Access Control, CCTV, and Intruder Alarms. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Since this position involves remote support, practice your communication skills, especially over the phone. Being able to explain technical issues clearly and concisely is crucial, so consider role-playing scenarios with a friend or family member to refine your approach.
✨Tip Number 3
Research G4S and their reputation in the fire and security market. Understanding their values and recent projects can help you align your answers with what they are looking for, making you a more attractive candidate.
✨Tip Number 4
Be prepared to discuss your experience with electrical and electronic systems, as well as any relevant training you've undertaken. Highlighting your technical background will show that you have the necessary skills to handle the challenges of the role effectively.
We think you need these skills to ace Product Support Engineer (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Access Control Systems, Intruder Alarms, and CCTV systems. Emphasise any previous roles where you provided remote diagnostics or technical support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the 24/7 nature of the job and your willingness to work night shifts. Highlight your problem-solving skills and ability to provide remote support.
Showcase Technical Skills: Clearly outline your technical skills related to electrical/electronics, including knowledge of relays, voltage, and current. Provide examples of how you've used these skills in past roles to resolve issues effectively.
Prepare for Potential Questions: Think about common interview questions related to technical support and problem-solving. Be ready to discuss specific scenarios where you successfully diagnosed and resolved technical issues over the phone or remotely.
How to prepare for a job interview at G4S
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Product Support Engineer. Familiarise yourself with the specific security systems mentioned in the job description, such as CCTV and Intruder Alarms, so you can speak confidently about your relevant experience.
✨Showcase Your Technical Skills
Be prepared to discuss your previous experience with Access Control Systems and remote diagnostics. Highlight any specific projects or challenges you've faced and how you resolved them, as this will demonstrate your problem-solving abilities.
✨Demonstrate Communication Skills
Since the role involves providing remote support, it's crucial to showcase your communication skills. Practice explaining technical concepts in simple terms, as you may need to guide customers through troubleshooting steps over the phone.
✨Prepare for Shift Work Discussion
This position requires working 12-hour shifts, including nights. Be ready to discuss your flexibility and willingness to adapt to this schedule. It’s also a good idea to mention any previous experience you have with shift work.
