Senior Director, Client Services (London)

Want to help launch America’s hottest social agency in Europe? Movers+Shakers is looking for entrepreneurial leaders to create and grow our London office! Movers+Shakers is a new kind of creative agency, built for the era of social & agility. We act as a creative AOR, influencer agency, and production house -- streamlined to drive cultural relevance with Gen Z and Millennials. Brands like e.l.f., Netflix, Tinder, and Amazon rely on Movers+Shakers to win on social and beyond. We’ve gotten our clients over 250 billion views -- from explosive brand campaigns to viral daily content.

Fast Company named Movers+Shakers one of the Most Innovative Companies in the world, and Ad Age named us a Small Agency of the Year (three years in a row). Adweek called us the best agency in the world at creating campaigns on TikTok. Now we’re building our European rocketship, HQ’d in London. The team will be in office in Bankside approximately three days a week, alongside Stagwell sister agencies. Stagwell is a challenger holding company, including teams like Anomaly, Forsman & Bodenfors, and Assembly.

ABOUT THE ROLE

As a Senior Account Director, you’ll own the relationship, success and growth for our clients with a global reach. Internally, you’ll lead our cross-functional team to deliver innovative work, as well as lead other global agency partnerships. You’ll juggle competing priorities, from pricing to resourcing, as you grow your revenue and profitability. Externally, you’ll lead our clients to success they dreamed of. You’ll intuit their needs and inspire them with what’s possible.

We’re looking for a savvy business leader with an entrepreneurial mindset and a hands-on approach who will thrive in a fast-paced startup environment where adaptability, resourcefulness, and a roll-up-your-sleeves attitude are essential. As both a strategic client lead and a hands-on executor, you'll drive high-level brand vision while actively contributing to the day-to-day execution of campaigns. You should be someone who understands an agency P&L and how we grow, and equally understands a client CMO’s business struggles and how they grow. We need a socially-native thinker, who understands how to use social media to drive key client outcomes. This will be a full-time, permanent position.

KEY RESPONSIBILITIES

• You have proven experience leading a $5-10M+ book of business, with deep knowledge and expertise in multi-social channel marketing and innovation.
• Global execution and deliverables.
• You lead relationships with clients from coordinator to CMO, building deep thought partnerships based on trust and care. You act as client “therapist” to elicit and articulate their unexpressed needs and big dreams.
• You’re thirsty to grow business, with existing and new clients! You understand how to identify and unlock opportunities for profitable growth in revenue & relationships.
• You inspire cross-functional teams with strong and thoughtful leadership, creating an ownership and accountability culture.
• You proactively travel to meet with clients IRL.
• You know how to make sound business decisions and manage competing priorities.
• You’re good with the details, and know how to develop and maintain annual, quarterly and monthly revenue forecasts and projections.
• You know CRM systems (we use Salesforce - prior knowledge not a requirement), and know how to track and manage pipeline, revenue, contracts, invoicing, profitability and customer satisfaction to meet or exceed established goals.
• You can participate as needed for new business intake and outbound efforts.

QUALIFICATIONS

• 10 years experience in an account services/marketing role with at least 3 years in a management role.
• Experience in the Beauty and Tech space is a plus.
• Demonstrated ability to develop marketing strategies, plans and programs in social media and brand marketing.
• Experience and examples in building, managing and motivating a high performing team.
• Measurable client growth and retention track record.
• Highly developed skill in communication, polish and presence.
• Skilled partner to top-level client executives.
• Facility setting and holding boundaries and leading difficult conversations.
• Very high levels of flexibility and creativity for solving problems.
• Proven new business or revenue generation experience (both outbound and inbound).
• Intense desire to excel in an entrepreneurial, collaborative environment.
• Exceptional organizational skills.
• Kind, loving and JOYFUL.

We look forward to hearing from you!