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- Tasks: Provide on-site and remote desktop support, troubleshoot issues, and maintain systems.
- Company: AVASO Technology is a global leader in IT solutions and managed services.
- Benefits: Enjoy competitive salary, career growth opportunities, and work with cutting-edge technologies.
- Why this job: Join a dynamic team and make an impact in the tech world while learning continuously.
- Qualifications: 4+ years in Desktop Support, strong technical skills, and relevant certifications required.
- Other info: This role is based in Glasgow City, Scotland, and requires fluency in English.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Job Opportunity: Desktop Support Engineer at AVASO Technology
Location: Glasgow City, Scotland, United Kingdom (Onsite)
Employment Type: Full-Time Contract Employee
Experience: 4+ years
Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide.
Position Overview: We are seeking an experienced Desktop Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities:
- Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure the deployment of operating systems, updates, and software packages.
- Work with the IT team to resolve and escalate issues as needed.
- Perform routine system audits and ensure systems are up-to-date and secure.
- Provide end-user training and technical documentation where necessary.
- Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications:
- 4+ years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS, Mac OS, and Linux environments.
- Experience with Active Directory for user management, group policies, and security.
- Proficient with remote desktop tools and troubleshooting techniques.
- Experience with networking protocols (TCP/IP, DNS, DHCP).
- Strong knowledge of MS Office Suite and other productivity software.
- Expertise in hardware diagnostics, repair, and replacements.
- Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
- Familiar with ITIL processes for incident, problem, and change management.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- Fluency in English.
Must-Have Skills:
- Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
- Knowledge of IT security best practices and protocols.
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
How to Apply:
Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to (Please don’t forget to mention the Location you’re applying for if you’re sending an email.)
AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
Information Technology Support Specialist employer: AVASO Technology Solutions
Contact Detail:
AVASO Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Mac OS, and Linux. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your knowledge of networking protocols like TCP/IP, DNS, and DHCP. Be prepared to explain how you've used these protocols in past roles, as this will show your technical depth and problem-solving skills.
✨Tip Number 3
Highlight any experience you have with ITIL processes, especially in incident and change management. This knowledge is crucial for the role and can set you apart from other candidates who may not be as familiar with these practices.
✨Tip Number 4
Prepare to discuss your customer service approach, as the role requires a strong focus on user support. Think of examples where you've successfully resolved user issues and how you communicated technical information to non-technical users.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support, particularly your skills with Windows OS, Mac OS, and Linux environments. Use specific examples to demonstrate your troubleshooting abilities and customer-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of AVASO Technology's commitment to delivering top-tier services. Mention your certifications like CompTIA A+ or MCDST and how they align with the job requirements.
Highlight Technical Skills: In your application, emphasise your technical skills such as experience with Active Directory, remote desktop tools, and networking protocols. Be specific about your expertise in hardware diagnostics and software deployment tools.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively explained technical issues to non-technical users. This will demonstrate your ability to work well with end-users.
How to prepare for a job interview at AVASO Technology Solutions
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows, Mac, and Linux environments during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Customer-Focused Approach
AVASO Technology values a customer-centric mindset. Share examples of how you've effectively communicated technical issues to non-technical users and provided exceptional support.
✨Familiarise Yourself with ITIL Processes
Since knowledge of ITIL processes is essential for this role, brush up on incident, problem, and change management principles. Be ready to discuss how you've applied these in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you had to troubleshoot hardware or software issues and be ready to explain your thought process.
