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- Tasks: Provide on-site and remote desktop support, troubleshoot issues, and maintain systems.
- Company: AVASO Technology is a global leader in IT solutions, dedicated to cutting-edge technology services.
- Benefits: Enjoy competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Join an innovative team shaping the future of IT with exciting challenges and learning experiences.
- Qualifications: 4+ years in Desktop Support, strong technical skills, and relevant certifications required.
- Other info: Work in Glasgow City, Scotland, with a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Job Opportunity: Desktop Support Engineer at AVASO Technology
Location: Glasgow City, Scotland, United Kingdom (Onsite)
Employment Type: Full-Time Contract Employee
Experience: 4+ years
Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview: We are seeking an experienced Desktop Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.
Key Responsibilities:
- Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure the deployment of operating systems, updates, and software packages.
- Work with the IT team to resolve and escalate issues as needed.
- Perform routine system audits and ensure systems are up-to-date and secure.
- Provide end-user training and technical documentation where necessary.
- Collaborate with team members and manage support tickets for various internal stakeholders.
Required Skills & Qualifications:
- 4+ years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS, Mac OS, and Linux environments.
- Experience with Active Directory for user management, group policies, and security.
- Proficient with remote desktop tools and troubleshooting techniques.
- Experience with networking protocols (TCP/IP, DNS, DHCP).
- Strong knowledge of MS Office Suite and other productivity software.
- Expertise in hardware diagnostics, repair, and replacements.
- Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
- Familiar with ITIL processes for incident, problem, and change management.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
- Fluency in English.
Must-Have Skills:
- Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
- Knowledge of IT security best practices and protocols.
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
How to Apply:
Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to (Please don’t forget to mention the Location you’re applying for if you’re sending an email.)
AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
Information Technology Support Specialist employer: AVASO Technology Solutions
Contact Detail:
AVASO Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Mac OS, and Linux. Being able to demonstrate your hands-on experience with these systems during the interview will set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with remote desktop tools. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will showcase your problem-solving abilities.
✨Tip Number 3
Highlight your experience with ITIL processes and how you've applied them in previous roles. This knowledge is crucial for managing incidents and changes effectively, which is a key part of the role.
✨Tip Number 4
Prepare to discuss your communication skills, particularly how you've explained technical issues to non-technical users. This is essential for a customer-focused role like the one at AVASO Technology, so have examples ready to share.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support, particularly your skills with Windows OS, Mac OS, and Linux environments. Use specific examples to demonstrate your troubleshooting abilities and customer-focused approach.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of AVASO Technology's commitment to delivering top-tier services. Mention how your background aligns with their needs and express your enthusiasm for the role.
Highlight Certifications: Clearly list any relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) in your application. These credentials are essential for demonstrating your qualifications for the position.
Showcase Soft Skills: In your application, emphasise your strong communication skills and ability to explain technical issues to non-technical users. This is crucial for a role that involves providing support to end users.
How to prepare for a job interview at AVASO Technology Solutions
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows, Mac, and Linux environments during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Customer-Focused Approach
Since this role requires a strong customer service mindset, share examples of how you've effectively communicated technical issues to non-technical users. This will show that you can bridge the gap between technology and user understanding.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes for incident, problem, and change management is crucial. Brush up on these concepts and be ready to discuss how you've applied them in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice articulating your thought process when diagnosing and resolving IT issues, as this will showcase your analytical abilities.
