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For Companies At a Glance
- Tasks: Engage with customers via email and phone, ensuring top-notch service.
- Company: Join a dynamic international financial services company in Liverpool.
- Benefits: Enjoy a hybrid work option and a competitive salary of £24,000.
- Why this job: Be part of a progressive team with great growth opportunities in a secure sector.
- Qualifications: Inbound customer service experience is essential; enthusiasm is a must!
- Other info: Work Monday to Friday, 9am-5:30pm, in a supportive environment.
The predicted salary is between 24000 - 33600 £ per year.
Job Tittle: Customer Service Advisor Location: Liverpool Salary/Hourly Rate: £24,000 Job Type: Permanent Working hours/days: Monday to Friday 9am-5:30pm (Hybrid option!) HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client is looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Advisor. The ideal candidate will be able to demonstrate inbound customer service experience. You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations. General Duties of Customer Service Advisor: Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations. Prioritise queries and correspond with other departments when necessary to determine the root cause. Type and administer correspondence to clients / investors meeting deadlines. Ensure quality and accuracy in all correspondence with customers and investors. General Requirements of Customer Service Representative:
Customer Service Advisor employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the financial services industry. Understanding the basics of finance and investment will help you communicate more effectively with clients and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since you'll be responding to emails and calls, being articulate and clear is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Research the company culture and values. Knowing what the company stands for can help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 4
Prepare examples of your previous customer service experiences. Think of specific situations where you successfully resolved issues or improved customer satisfaction, as these will showcase your skills effectively.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and requirements, especially the importance of inbound customer service experience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you handled inquiries via email or phone, and showcase your ability to adhere to compliance and regulations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how your skills align with the duties listed, such as prioritizing queries and ensuring quality in correspondence.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at HR GO Recruitment
✨Show Your Enthusiasm
As a Customer Service Advisor, your energy and enthusiasm are key. Make sure to express your passion for helping customers and your excitement about the role during the interview.
✨Demonstrate Inbound Customer Service Experience
Prepare specific examples from your past experiences where you successfully handled customer inquiries. Highlight how you prioritized queries and resolved issues effectively.
✨Understand Compliance and Regulations
Familiarize yourself with the compliance and regulations relevant to the financial services sector. Be ready to discuss how you would ensure adherence to these standards in your role.
✨Practice Clear Communication
Since you'll be responding to emails and calls, practice articulating your thoughts clearly. During the interview, focus on conveying your ideas succinctly and accurately.
