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- Tasks: Manage total loss claims and provide tailored solutions for customers.
- Company: Join Aviva, a leader in customer service and claims management.
- Benefits: Enjoy hybrid work options and be part of a supportive team culture.
- Why this job: Enhance customer experiences while developing your skills in a collaborative environment.
- Qualifications: Customer service experience and decision-making skills are preferred.
- Other info: This role offers a chance to grow within a motivated team.
The predicted salary is between 28800 - 43200 £ per year.
Overview Are you seeking a role where you can utilise your customer service, claims knowledge and decision-making skills? Do you aspire to enhance the customer experience by providing exemplary service and problem-solving solutions? We are excited to announce a hybrid working opportunity for a dynamic individual to join our team! Responsibilities As a member of our team, you will: Manage a portfolio of Aviva policyholder’s total loss claims through to settlement Look after Indemnity spend by correctly validating and settling files and reporting concerns and errors. Collaborate with customers to identify tailored solutions, aligning with Aviva’s values and principles, during the vehicle valuation process following the total loss of their vehicle. Exercise discernment and employ multiple tools to determine the fair and consistent value of the vehicle to enable customer satisfaction. Foster relationships with both external suppliers and internal stakeholders, contributing to a collaborative and customer-centric environment. Promote customer satisfaction through attentive and compassionate service. You will become a valued member of an established motivating team who aspire to grow their strengths by working collaboratively, maximising their skill set with an excellent team morale. Qualifications Desirable Qualification…
Total Loss Claims Advisors employer: Solus Accident Repair Centres Careers
Contact Detail:
Solus Accident Repair Centres Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Loss Claims Advisors
✨Tip Number 1
Familiarize yourself with Aviva's values and principles. Understanding their customer-centric approach will help you align your responses during interviews and demonstrate that you are a good fit for the team.
✨Tip Number 2
Brush up on your claims knowledge, especially regarding total loss claims. Being able to discuss specific scenarios or case studies can showcase your expertise and decision-making skills.
✨Tip Number 3
Prepare to discuss how you would handle difficult customer situations. Highlighting your problem-solving abilities and compassionate service will resonate well with the role's focus on customer satisfaction.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Total Loss Claims Advisors
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Total Loss Claims Advisors position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your customer service experience and any previous claims knowledge. Provide specific examples of how you've successfully managed similar situations in the past.
Showcase Problem-Solving Skills: Demonstrate your decision-making and problem-solving abilities in your application. Use concrete examples to illustrate how you've provided solutions in challenging scenarios, particularly in customer service contexts.
Personalize Your Application: Make sure to personalize your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for the role and how your values align with Aviva's commitment to customer satisfaction.
How to prepare for a job interview at Solus Accident Repair Centres Careers
✨Showcase Your Customer Service Skills
Since the role emphasizes enhancing customer experience, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to empathize and provide tailored solutions.
✨Demonstrate Claims Knowledge
Familiarize yourself with total loss claims processes and terminology. Be ready to discuss your understanding of indemnity spend and how you would validate and settle claims effectively.
✨Highlight Decision-Making Abilities
Prepare to discuss situations where you've had to make tough decisions, especially in a claims context. Explain your thought process and how you ensured fairness and consistency in your evaluations.
✨Emphasize Collaboration Skills
This role requires working closely with both external suppliers and internal stakeholders. Share examples of how you've successfully collaborated in previous roles, focusing on communication and teamwork.
