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- Tasks: Provide expert 1st and 2nd line support while troubleshooting and configuring software.
- Company: Join a dynamic technical support team passionate about technology and innovation.
- Benefits: Enjoy opportunities for career growth and development in a tech-savvy environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact and build customer relationships.
- Qualifications: 3+ years in Level 2 Technical Support with strong troubleshooting skills required.
- Other info: Ideal for those eager to advance their IT career in a rewarding role.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about technology and troubleshooting? I am currently seeking a skilled Technical Support Engineer to join a dynamic technical support team. This exciting role offers the opportunity to provide expert 1st and 2nd line support, working within defined SLAs, while being involved in the deployment, configuration, and integration of cutting-edge software.
Key Responsibilities for the Technical Support Engineer:
- Provide direct application support and consult on software implementation.
- Assist in software installations, upgrades, and telephony system integrations.
- Troubleshoot system errors and performance issues.
- Build and maintain strong customer relationships, offering advice and recommendations on software use.
- Assist with licence management and CRM maintenance.
Key skills for the Technical Support Engineer:
- Experience: 3+ years in a Level 2 (and potentially Level 3) Technical Support role.
- Skills: Strong troubleshooting, diagnostic, and technical support skills, with experience in Windows platforms, SQL Server, Active Directory, and network protocols.
This is an excellent opportunity for someone eager to further their IT career, so if you're looking for a challenging and rewarding role where your technical expertise can shine, apply now for the Technical Support Engineer!
Application Support Engineer / 2nd Line Support employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer / 2nd Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows platforms, SQL Server, and Active Directory. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully troubleshot technical issues. Be ready to explain your thought process and the steps you took to resolve problems, as this will demonstrate your practical skills and problem-solving abilities.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've built strong relationships with clients in previous roles. Highlighting your ability to communicate effectively and provide tailored advice will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter and understand our products and services. Being knowledgeable about our company will not only help you tailor your responses but also show your genuine interest in joining our team.
We think you need these skills to ace Application Support Engineer / 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially in 1st and 2nd line roles. Emphasise your troubleshooting skills and familiarity with Windows platforms, SQL Server, and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Highlight Key Skills: In your application, clearly outline your key skills related to the job description. Focus on your diagnostic skills, experience with software installations, and ability to build customer relationships.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past. Highlight your thought process and the steps you took to diagnose and fix problems, as this will demonstrate your strong troubleshooting abilities.
✨Familiarise Yourself with Key Technologies
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Windows platforms, SQL Server, and Active Directory. Being able to speak confidently about these technologies will show that you're well-prepared and knowledgeable.
✨Emphasise Customer Relationship Skills
Since building strong customer relationships is crucial for this role, think of examples where you've successfully communicated with clients or users. Discuss how you provided support and advice, and how you ensured their satisfaction with the service.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the types of challenges you might face, and opportunities for professional development. This shows your genuine interest in the position and the company.
