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- Tasks: Be the go-to person for customers, ensuring their orders are perfect and on time.
- Company: Join a leading FTSE 100 company known for its commitment to excellence.
- Benefits: Enjoy a hybrid work model and competitive pay of £16.50 per hour.
- Why this job: Gain valuable experience in customer service while building strong relationships and improving processes.
- Qualifications: Bring your excellent communication skills and a positive attitude; no prior experience needed!
- Other info: This role is perfect for those looking to grow in a dynamic, supportive environment.
My client, a FTSE 100 company, is looking for a Customer Service Advisor to join them in their Belfast office. You will be the first point of contact for customers and be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).
Key Accountabilities:
- Order lifecycle management
- Maximising customer satisfaction level and order entry accuracy
- Building strong relationships with customers, sales and logistics functions
- Timely handling of all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Reporting (daily, weekly and monthly reports)
- Continuously improve the customer service process
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Support other functions and processing activities (billing, clearing, customer spend processing)
- Any other tasks requested by line manager
Skills:
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- Positive 'can do' attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area
Customer Service Executive (Belfast) employer: Damia Group
Contact Detail:
Damia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Belfast)
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding what they prioritise can help you align your approach during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experiences where you've successfully resolved customer issues or improved service levels. This will showcase your problem-solving skills and your proactive attitude, which are key for this role.
✨Tip Number 3
Research common customer service challenges in the industry and think about how you would address them. Being able to discuss these during your interview will show that you’re not only knowledgeable but also ready to contribute to improvements.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Executive (Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills like communication, problem-solving, and relationship-building, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to the company's success.
Highlight Key Skills: In your application, focus on the key skills mentioned in the job description, such as attention to detail, a positive attitude, and teamwork. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Damia Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've handled customer queries and resolved issues effectively.
✨Demonstrate Your Communication Abilities
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your interpersonal skills.
✨Emphasise Teamwork and Collaboration
This position requires working closely with various teams. Share examples of how you've successfully collaborated with others in the past and how you can contribute to a positive team environment.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you've had to think on your feet to resolve an issue and be ready to discuss your thought process.
