Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and convert enquiries into sales while exceeding KPIs.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a vibrant culture that values teamwork and innovation.
- Qualifications: 1+ years in direct sales with strong communication and problem-solving skills.
- Other info: Experience with Salesforce is a plus; thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Your role of Membership and Relationship Manager is to fully qualify all opportunities that come via direct or 3rd party channels. The individual must have excellent customer service and problem-solving skills to identify the best solution within our portfolio for each client. You will be accountable for conversion rates from enquiry to the tour being arranged and manage the ongoing conversation until the viewing is completed and converted to sale. You will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. You will be expected to complete business development and work closely with the Broker and Agent channel partner to increase lead flow. Additionally, you will play a key part in relationship managing a portion of the members, using the relationships you have built through the sales process in order to make sure their experience continues to be a positive one as members - taking care of their engagement in the house, minimising churn and growing accounts.
ESSENTIAL DUTIES:
- Deliver and exceed daily/weekly KPIs set by your sales manager.
- Work effectively as part of a team to work towards group KPI targets.
- Liaise with 3rd parties to book in viewings for yourself or appropriate AE.
- Manage each lead on Salesforce and become efficient in using this system correctly for managing leads and reporting.
- Manage pipeline and present to GM/SD on all membership sales.
- Manage invoicing and initial lounge membership payments.
- Manage and execute on quarterly member checks in to be logged in Salesforce.
- Manage ‘churn’ for lounge with escalation to GM/SD as appropriate.
- Manage ‘onboarding’ for lounge with House manager.
EXPERIENCE:
- 1+ years in direct sales.
- Energetic, passionate, hungry to create, manage and evolve a product.
- Customer service-oriented with a demonstrated desire to exceed expectations and the ability to serve multiple customers and deliver an excellent experience.
- You have the ability to problem solve and objection handle client and broker needs and relationships.
- You have impeccable written and verbal communication skills and high attention to detail.
- You have excellent time management skills.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- You’re resilient, super adaptable, and can work autonomously.
SKILLS:
- Proficiency with Excel, Google Docs and other technology solutions for streamlining business processes.
- Excellent communication skills and strong follow-through.
- Strong goal orientation.
- Demonstrated problem-solving skills.
- Ideal candidate will have Salesforce experience.
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for managing leads and reporting in this role. Consider taking an online course or tutorial to boost your confidence and efficiency in using the platform.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter. Role-playing with a friend can help you develop your problem-solving abilities and improve your communication style.
✨Tip Number 3
Network with professionals in the industry, especially those who have experience in relationship management or sales. Attend relevant events or join online forums to gain insights and make valuable connections.
✨Tip Number 4
Set personal KPIs for yourself that mirror the expectations of the role. This will not only prepare you for the job but also demonstrate your goal-oriented mindset during interviews.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you managed relationships or exceeded KPIs, as these are crucial for the Relationship Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for relationship management and sales. Use specific examples to demonstrate your problem-solving skills and ability to exceed customer expectations, which are key aspects of the role.
Showcase Your Skills: Highlight your proficiency with Salesforce and other technology solutions in your application. Mention any experience you have with managing leads and reporting, as this will show you can handle the responsibilities of the role effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is essential for this role, so make sure your application reflects that quality.
How to prepare for a job interview at Hop Talent
✨Showcase Your Customer Service Skills
As a Relationship Manager, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully resolved customer issues in the past and how you’ve exceeded client expectations.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience in direct sales and how you've met or exceeded KPIs. Highlight specific achievements and how you managed leads effectively, especially using tools like Salesforce.
✨Emphasise Team Collaboration
Since this role requires working as part of a sales team, be prepared to talk about your experiences collaborating with others. Share instances where teamwork led to successful outcomes and how you contribute to group goals.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle objections or challenges from clients or brokers, and explain your thought process and the solutions you implemented.
