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For Companies At a Glance
- Tasks: Support desktop hardware and software, troubleshoot issues, and ensure customer satisfaction.
- Company: Join SLB, a global tech leader innovating energy solutions for a sustainable future.
- Benefits: Gain hands-on experience, work in a dynamic team, and enjoy a supportive learning environment.
- Why this job: Be part of a mission-driven company tackling climate change while developing your IT skills.
- Qualifications: Ideal for students or recent graduates with an IT background.
- Other info: This is a fantastic opportunity to kickstart your career in a global company.
About Us: We are a global technology company driving energy innovation for a balanced planet. At SLB, we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, we get a step closer. Our collective future depends on decarbonising the fossil fuel industry while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet on the journey to net zero and beyond. For a balanced planet.
With our 80 Technology centres and 4 research centres around the world, we are continuously developing new tools and services to keep us at the forefront of our industry and to meet the challenges of our industry. More than 98,000 employees in over 120 countries have already started their SLB journeys. Start yours now!
Location: Westhill - Aberdeen
Job Summary: The Position holder is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.
Essential Responsibilities and Duties:
- Provide second-line investigation and diagnosis.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are updated at all times until issues are resolved.
- Conduct customer satisfaction call-backs and surveys.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform Install, Move, Add and Change tasks.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives.
- Troubleshoot and resolve PC incidents and VIP requests.
- Liaise with third-party suppliers for hardware repair.
- Assist with SCSI on IT security issues and virus elimination.
Qualifications:
- Students or recent graduates
- IT Background
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
Contact Detail:
SLB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Intern (Aberdeen)
✨Tip Number 1
Familiarise yourself with the latest desktop support tools and technologies. Being knowledgeable about common software and hardware issues, as well as troubleshooting techniques, will give you an edge during interviews and discussions.
✨Tip Number 2
Practice your communication skills, as this role requires excellent interaction with customers. Consider role-playing scenarios where you explain technical issues in simple terms to non-technical users.
✨Tip Number 3
Network with current or former employees of SLB on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on industry trends related to energy innovation and IT support. Showing that you are informed about the company's mission and the challenges they face can set you apart from other candidates.
We think you need these skills to ace IT Intern (Aberdeen)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the IT Intern position. Familiarise yourself with the essential duties such as desktop support, incident resolution, and customer communication.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the job description. Emphasise any previous IT support roles, problem-solving abilities, and teamwork experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and energy innovation. Mention why you want to work at SLB specifically and how your background makes you a suitable candidate for the internship.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at SLB
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and innovation during the interview. SLB is focused on energy innovation, so sharing your interest in how technology can solve real-world problems will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved technical issues or challenges. Highlighting your analytical thinking and troubleshooting abilities will show that you're a good fit for the desktop support role.
✨Communicate Clearly and Effectively
Since the role involves liaising with customers and other IT support groups, practice clear communication. Be ready to explain complex technical concepts in simple terms, showcasing your ability to connect with non-technical users.
✨Familiarise Yourself with Help Desk Procedures
Research common help desk procedures and best practices. Understanding how incidents are logged, escalated, and resolved will demonstrate your readiness for the role and your commitment to following established protocols.
