Cleaning Service Support Manager (Oxford)

Position: Cleaning Service Support Manager

Location: Oxford

Hours: Monday to Friday, 37.5 hours

Working patterns: Flexible to the Client's needs

Here at Mitie we are looking for a Cleaning Service Support Manager to build relationships and rapport with contract clients at the John Radcliffe Hospital.

Main duties:

• Complete audit inspections for the site,
• Review performance of delivery against the Service Level Agreement and Cleaning Specification,
• Manage and implement employee wages, rota's, performance meetings and schedules,
• Deliver adequate Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks,
• Liaising with Stakeholders and Clients with clear communication,
• Managing budget control, ordering materials for the Hospital and booking training sessions for the team,

What we are looking for:

• Background in Cleaning / Healthcare settings
• Experience in managing and ensuring excellent service delivery to various client contracts
• Excellent management skills including strong organisation and time management abilities
• A driven, motivated and problem solving manner
• Great customer service skills to liaise with clients effectively
• Previous management experience in managing soft services/cleaning within a Hospital or Healthcare environment of facilities management
• Excellent customer service with good communication skills and a good understanding of written and verbal English
• IT literacy in Microsoft packages but especially Microsoft Office
• A Health and Safety IOSH qualification is also desirable