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- Tasks: Support desktop hardware and software, resolve incidents, and ensure customer satisfaction.
- Company: Join SLB, a global tech leader innovating energy solutions for a sustainable future.
- Benefits: Gain hands-on experience in IT with potential for remote work and professional growth.
- Why this job: Be part of a mission-driven team tackling climate challenges while developing your tech skills.
- Qualifications: Ideal for students or recent graduates with an IT background.
- Other info: Diversity is valued; all qualified applicants are encouraged to apply.
We are a global technology company driving energy innovation for a balanced planet. At SLB, we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act - how to simultaneously reduce emissions and meet the world’s growing energy demands. Every day, we get a step closer. Our collective future depends on decarbonising the fossil fuel industry while innovating a new energy landscape. Ensuring progress for people and the planet on the journey to net zero and beyond. With our 80 Technology centres and 4 research centres around the world, we are continuously developing new tools and services to keep us at the forefront of our industry and to meet the challenges of our industry.
The position holder is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Log incident and service request details per help desk procedures.
- Conduct customer satisfaction call-backs and surveys.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives.
- Assist with SCSI on IT security issues and virus elimination.
Students or recent graduates with an IT background are encouraged to apply.
Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
IT Service Desk Intern employer: SLB
Contact Detail:
SLB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Intern
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing how to navigate ticketing systems and remote support applications can give you a significant edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring team.
✨Tip Number 3
Understand the importance of customer service in IT roles. Be prepared to discuss how you would handle difficult situations or unhappy users, as this is crucial for a position that involves direct user interaction.
✨Tip Number 4
Research SLB's commitment to sustainability and energy innovation. Showing that you align with their values and understand their mission can set you apart from other candidates.
We think you need these skills to ace IT Service Desk Intern
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Service Desk Intern position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your IT background, including any relevant coursework, projects, or internships. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills and technical knowledge.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of SLB's mission that resonate with you, and explain how your skills can contribute to their goals in energy innovation and sustainability.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at SLB
✨Show Your IT Knowledge
Make sure to brush up on your technical skills related to desktop support, hardware, and software. Be prepared to discuss specific tools or technologies you've worked with, as well as any relevant coursework or projects.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving incidents and service requests, be ready to share examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
As you'll be liaising with customers and other IT support groups, highlight your ability to communicate effectively. Practice explaining technical concepts in simple terms, as this will be crucial when assisting users.
✨Understand Company Values
Familiarise yourself with SLB's mission and values, especially their focus on energy innovation and sustainability. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.
