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- Tasks: Provide hands-on IT support and maintain systems for a fintech investment platform.
- Company: Join a cutting-edge fintech client revolutionising the insurance investment space.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhancing productivity and security in a tech-driven environment.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and experience with SaaS platforms required.
- Other info: Ideal for tech-savvy individuals looking to make an impact in a regulated industry.
The predicted salary is between 30000 - 42000 £ per year.
We are working alongside a cutting edge Fintech client who are looking to bring in an IT Support Specialist to provide hands-on technical support to our clients internal team and help maintain the systems that power their insurance-based investment platform. You will work across devices, SaaS tools, cloud services, and endpoint security - ensuring people can work productively and securely. This role combines troubleshooting, automation, and systems administration for a software-heavy environment where compliance and uptime matter.
Responsibilities
- You will provide Tier 1–2 technical support for internal staff across macOS, Windows, and Linux environments - resolving issues related to hardware, software, email, network access, and collaboration tools.
- You will configure, deploy, and manage laptops, desktops, and mobile devices using MDM solutions (Intune, Jamf, Kandji).
- You will administer SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, and password managers (e.g., 1Password or Bitwarden).
- You will handle onboarding and offboarding tasks including user provisioning, permissions setup, asset allocation, and access revocation across internal systems.
- You will manage and document internal IT procedures, ticketing workflows, and how-to guides to improve self-service support.
- You will escalate issues to engineering or infrastructure teams when necessary, while maintaining ownership of incident follow-ups and resolution.
- You will monitor system health and patch levels, support endpoint encryption, and run regular updates to maintain security and performance.
- You will assist with internal audits and compliance reviews by ensuring logs, access controls, and system usage records are properly maintained.
- You will recommend and implement automation where possible (onboarding scripts, device setup flows, routine health checks).
Requirements
- 2+ years in an IT support or desktop support role, ideally in a tech or financial environment.
- Strong troubleshooting skills for macOS and Windows, including command line tools and remote access.
- Experience administering Google Workspace or Microsoft 365.
- Familiarity with IT ticketing systems (Jira Service Management, Freshservice, Zendesk).
- Working knowledge of user access provisioning, MFA setup, and basic identity management.
- Understanding of IT security best practices (encryption, least privilege, patching).
- Strong communication skills and ability to support both technical and non-technical users.
Nice to Have
- Experience with scripting (Bash, PowerShell, or Python) for automation.
- Familiarity with compliance environments (FCA, GDPR, SOC 2).
- Exposure to cloud IAM (AWS IAM, Azure AD) and SaaS security reviews.
- Previous experience in fintech, insuretech, or regulated software companies.
If this position sounds of interest, click 'apply now' and a member of our team will be in touch.
Information Technology Support Specialist employer: NRG.
Contact Detail:
NRG. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific tools and platforms mentioned in the job description, such as Google Workspace, Microsoft 365, and various MDM solutions. Having hands-on experience or even a basic understanding of these tools will give you an edge during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for macOS and Windows environments. Be prepared to discuss common issues you've resolved in the past and how you approached them, as this will demonstrate your practical knowledge.
✨Tip Number 3
Showcase your understanding of IT security best practices during your conversations. Being able to articulate concepts like encryption, least privilege, and patching will highlight your commitment to maintaining a secure environment.
✨Tip Number 4
If you have experience with scripting for automation, be sure to mention it. Even if it's not a requirement, demonstrating your ability to streamline processes can set you apart from other candidates.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with macOS, Windows, and Linux environments. Include specific examples of troubleshooting and systems administration that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of the fintech industry. Mention your experience with SaaS platforms and any automation skills you possess, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to support both technical and non-technical users. This is crucial for an IT Support Specialist, so provide examples of how you've successfully done this in the past.
Showcase Compliance Knowledge: If you have experience with compliance environments or IT security best practices, make sure to mention it. This could set you apart from other candidates, as the role involves maintaining security and compliance within the organisation.
How to prepare for a job interview at NRG.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with macOS, Windows, and Linux environments. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on technical expertise.
✨Familiarise Yourself with SaaS Tools
Since the role involves administering platforms like Google Workspace and Microsoft 365, make sure you understand their functionalities. Be ready to explain how you've used these tools in previous roles, especially in relation to user provisioning and access management.
✨Understand Compliance and Security Practices
Given the fintech context, it's crucial to have a grasp of IT security best practices and compliance requirements. Brush up on concepts like encryption, least privilege, and GDPR, and be prepared to discuss how you've implemented these in past positions.
✨Demonstrate Strong Communication Skills
As you'll be supporting both technical and non-technical users, effective communication is key. Practice explaining complex technical issues in simple terms, and think of examples where you've successfully assisted users with varying levels of technical knowledge.
