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- Tasks: Lead and manage multiple residential sites, ensuring high service levels and operational excellence.
- Company: Join a dynamic Build to Rent operator with a growing national presence.
- Benefits: Enjoy a competitive salary, bonuses, and the chance for remote work flexibility.
- Why this job: Make a real impact in a forward-thinking company that values community and innovation.
- Qualifications: Experience in managing residential sites, strong leadership skills, and a commercial mindset required.
- Other info: This role involves travel across London and the Midlands, offering a diverse work environment.
The predicted salary is between 48000 - 72000 £ per year.
We’re partnering with a dynamic and growing Build to Rent (BTR) operator to appoint a Regional Manager to lead a portfolio of high-quality residential assets across London and the Midlands. This is an exciting opportunity for a proven leader in residential operations to step into a strategic, multi-site management role.
You will drive operational excellence, team performance, customer satisfaction, and financial delivery across your region, reporting into senior leadership and acting as a key contributor to the business’s continued success and expansion.
Key Responsibilities:- Team Leadership: Manage, coach, and support on-site General Managers and their teams to deliver consistently high service levels across all assets.
- Operational Oversight: Oversee the full resident journey — from lettings and customer experience to maintenance and compliance — ensuring all sites operate to brand and regulatory standards.
- Commercial Performance: Drive occupancy, rent collection, cost control, and overall asset performance in line with agreed KPIs and budgets.
- Stakeholder Engagement: Collaborate with internal departments (asset management, marketing, finance) and external partners (contractors, local authorities) to optimise service delivery.
- Strategic Input: Provide insight on regional trends, competitor activity, and customer feedback to inform future decision-making and portfolio development.
- Proven experience managing multiple residential sites, ideally in BTR, PRS, or co-living.
- A strong understanding of operational performance, compliance, and customer service standards.
- Excellent leadership and people management skills — able to coach, motivate, and hold teams accountable.
- Comfortable with regional travel and being highly visible on-site across both London and Midlands assets.
- A commercial mindset, with experience working to KPIs, managing budgets, and influencing performance.
- Be part of a forward-thinking BTR operator with a growing national presence.
- Play a key leadership role with real autonomy and influence.
- Work within a company that values quality, community, and innovation in the rental experience.
Apply now for a confidential discussion or reach out to learn more.
Contact Detail:
RE-Search London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager
✨Tip Number 1
Familiarise yourself with the Build to Rent (BTR) sector. Understanding the unique challenges and opportunities in this market will help you speak confidently about your experience and how it aligns with the role.
✨Tip Number 2
Network with professionals in the residential operations field, especially those involved in BTR. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into current trends.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence and team performance in previous roles. Highlighting measurable outcomes will demonstrate your capability to meet the expectations outlined in the job description.
✨Tip Number 4
Research the company’s portfolio and recent developments in the London and Midlands regions. Showing that you are informed about their assets and strategic direction will set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing multiple residential sites, particularly in Build to Rent or similar sectors. Use specific examples that demonstrate your leadership skills and operational performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with KPIs, budget management, and how you can contribute to the company's growth and success in the London and Midlands regions.
Highlight Relevant Skills: In your application, emphasise your people management skills and your ability to coach and motivate teams. Provide examples of how you've driven customer satisfaction and operational excellence in previous roles.
Showcase Strategic Insight: Demonstrate your knowledge of regional trends and competitor activity in your application. This will show that you are not only capable of managing operations but also contributing strategically to the business's future direction.
How to prepare for a job interview at RE-Search London
✨Showcase Your Leadership Skills
As a Regional Operations Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed multiple sites and improved team performance in previous roles.
✨Understand the BTR Landscape
Familiarise yourself with the Build to Rent sector, especially in London and the Midlands. Be ready to discuss current trends, challenges, and opportunities within the market to show your strategic insight.
✨Prepare for Operational Scenarios
Expect questions about operational oversight and compliance. Think of specific situations where you ensured high service levels and adhered to regulatory standards, and be prepared to explain your approach.
✨Demonstrate Commercial Acumen
Highlight your experience with KPIs, budget management, and driving financial performance. Be ready to discuss how you've influenced occupancy rates and rent collection in past positions.
