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- Tasks: Lead operations, manage client relationships, and ensure top-notch food standards.
- Company: Join Thomas Franks, a unique catering business focused on fresh food and exceptional service.
- Benefits: Enjoy discounts, free meals, enhanced leave, and excellent training opportunities.
- Why this job: Be part of a passionate team making a positive impact in the catering industry.
- Qualifications: Experience in contract catering, strong financial management, and excellent communication skills required.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 47000 - 63000 £ per year.
We are looking for an Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients in and around Cambridge. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.
The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team. As Operations Manager, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture.
The role will be to support the Regional Director and the division will cover a leading and exclusive client base, with exceptional and consistent standards.
Candidate requirements:
- Passion and knowledge of great contemporary fresh food and service
- Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
- The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
- Strong motivation skills with a lead by example approach
- Outstanding financial management skills - commercial and fixed price
- An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
- HR best practice and retail skills
- The right to work permanently in the UK.
- Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks
- Have proven experience in the area of compliance.
- Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
- Knowledge of office management systems
- Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures.
- A team player, but able to work autonomously and remotely.
- Experience of working in a multi-site/mobile/remote capacity.
Benefits:
- Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
- Free meals on duty
- Volunteers leave - up to one day per year.
- Enhanced maternity, paternity and adoptive leave.
- Cycle to work scheme.
- Recommend a friend bonus.
- Unrivalled individual training and development.
- Well established apprenticeship programme.
- Team & company social events.
- Employee assistance programme.
- Workplace pension.
- Excellent career progression within a leading independent contract caterer.
About us:
Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.
Diversity and Inclusion at Thomas Franks:
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
Contact Detail:
Thomas Franks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in contract catering and hospitality. Understanding what makes a successful operation in this field will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in high calibre contracts. Building relationships can provide valuable insights and potentially lead to referrals for the Operations Manager position.
✨Tip Number 3
Prepare to discuss your previous experiences in managing P&L and business development strategies. Be ready to share specific examples of how you've successfully delivered exceptional customer service and maintained high food standards.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've motivated teams or improved workplace culture. This is crucial for the role, as they are looking for someone who can lead by example and foster a positive environment.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within the contract catering or hospitality industry. Emphasise your achievements in maintaining high food standards and managing client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and service excellence. Mention specific examples of how you've successfully managed operations and built strong relationships with clients and team members.
Highlight Financial Management Skills: Since the role requires outstanding financial management skills, include any relevant experience you have with P&L accountability and business development strategies. Use metrics to demonstrate your success in these areas.
Showcase Communication Skills: Given the importance of communication in this role, ensure your application reflects your excellent written and verbal communication skills. You might want to include examples of how you've effectively communicated with various stakeholders in previous roles.
How to prepare for a job interview at Thomas Franks Ltd
✨Show Your Passion for Food
As an Operations Manager, your love for food and quality standards is crucial. Be prepared to discuss your favourite culinary experiences and how they influence your approach to food service.
✨Demonstrate Financial Acumen
Since you'll be accountable for P&L, come ready to talk about your previous financial management experiences. Highlight specific examples where you successfully managed budgets or improved profitability.
✨Build Rapport with the Interviewers
This role requires strong relationship-building skills. During the interview, engage with your interviewers, ask questions, and show genuine interest in their experiences and the company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples from your past roles where you successfully navigated challenges in operations or client management.
