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- Tasks: Join us as a Customer Relationship Administrator, managing resources and supporting trainers.
- Company: FIND is a leading staffing business in the Skills and Apprenticeship sectors with 30 years of experience.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a trusted organisation making a real impact in training across the UK.
- Qualifications: Proficiency in Microsoft Office, excellent Excel skills, and strong communication abilities required.
- Other info: Must have a driving licence and access to a vehicle for office commutes.
The predicted salary is between 24000 - 33600 £ per year.
FIND is a specialist staffing business serving the Skills, Learning, and Apprenticeship markets across the UK. We are representing one of the largest providers in the training sector—an Ofsted Grade 2 organisation with over 30 years of experience. They deliver training across all four nations of the UK, supporting over 7,000 active apprentices. Recognised as a trusted leader in the field, they are now seeking an Administrator to join their team.
Role: Resources Planning Administrator
Location: Hybrid working, with a minimum of two office days a week in Reading
Salary: £24,000
Travel: Candidates must drive and have access to their own vehicle as the office isn’t accessible via public transport
Person Specification
- Key Technical Skills:
- Microsoft office and excellent Excel skills
- Excellent numeracy skills
- Working knowledge of the buying process
- Commercial understanding to identify and implement cost savings
- Strong communication skills – both written & verbal
- Flexible and proactive team player
- Good problem solving skills and logical thinker
- Ability to prioritise and excellent organisational skills
- Ability to work under pressure & meet tight deadlines
Top 4 Major Tasks and Activities:
- Assist Resource Lead with scheduling project.
- Assert yourself as first point of contact for all trainers and associates.
- Responsible for raising Purchase Orders
- Responsible for ordering and stock management of Academy consumables.
Additional Key Accountabilities:
- Coordination and maintenance of all central resources
- Carry out stock takes of all Academy consumables and assets.
- Proactively engage with both trainers and suppliers to improve training material quality and identify cost savings.
- Responsible for allocating our virtual classroom licences and informing trainers.
- Responsible for keeping our Workbook ordering portal up to date and being the key contact for our supplier.
Key Outputs/Deliverables:
- Report trainer utilisation figures.
- Report room utilisation figures.
- Report resource utilisation figures.
- Monthly stock take
Contact Detail:
FIND | Creating Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Administrator
✨Tip Number 1
Familiarise yourself with the training sector and the specific needs of apprenticeships. Understanding the landscape will help you engage more effectively with trainers and associates, showcasing your proactive approach during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially in areas like data analysis and reporting. Being able to demonstrate your proficiency in managing and interpreting data will set you apart as a strong candidate for the role.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for being the first point of contact for trainers and associates.
✨Tip Number 4
Network with professionals in the training and apprenticeship sectors. Attend relevant events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals for the position.
We think you need these skills to ace Customer Relationship Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Customer Relationship Administrator. Emphasise your proficiency in Microsoft Office, especially Excel, and any experience you have with resource planning or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and problem-solving abilities. Mention specific examples of how you've successfully managed projects or improved processes in previous roles.
Highlight Key Competencies: In your application, clearly outline your key behavioural competencies such as being a proactive team player and your ability to work under pressure. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at FIND | Creating Futures
✨Showcase Your Excel Skills
Since the role requires excellent Excel skills, be prepared to discuss your experience with spreadsheets. You might even want to mention specific functions or projects where you've used Excel to solve problems or improve processes.
✨Demonstrate Strong Communication Abilities
As a Customer Relationship Administrator, communication is key. Think of examples where you've effectively communicated with team members or clients, and be ready to share how you handled any challenges that arose.
✨Highlight Your Problem-Solving Skills
The job description mentions good problem-solving skills. Prepare a couple of scenarios where you successfully identified a problem and implemented a solution, especially in a fast-paced environment.
✨Understand the Company’s Values
Research FIND and their approach to training and apprenticeships. Being able to articulate why you want to work for them and how you align with their values will show your genuine interest in the position.
