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- Tasks: Design and integrate ServiceNow CSM Portal with Adobe, focusing on user experience.
- Company: Join a dynamic team working on cutting-edge technology solutions in a fully remote environment.
- Benefits: Enjoy full remote work flexibility and the chance to collaborate across Europe.
- Why this job: Be part of a transformative project that enhances user engagement and optimises service delivery.
- Qualifications: 10+ years in ServiceNow, with 3+ years specifically in CSM and Portal expertise required.
- Other info: Ideal for proactive team players who thrive in collaborative and challenging environments.
The predicted salary is between 54000 - 84000 £ per year.
Contract: FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)
Experienced CSM architect to support on transversal design topics with a special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.
Technical & Functional Experience:
- Good knowledge of CSDM
- Excellent product roadmap awareness
- Excellent knowledge of Workspaces, UI Builder, Flow Designer
- Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
- Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)
- Portal management and customization
- Excellent knowledge of CSM, data exchange between Portal, CSM Portal, Service Catalog definition and setup with practical experiences
- 10+ years Hands-on ServiceNow with 3+ years on CSM & CSM Portal
- Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
- Strong problem-solving skills
- English: Excellent
- Excellent communication: ability to explain complex topics to a non-IT audience, active listening and supportive attitude
- Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
- Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated
Contact Detail:
Innova Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect CSM focus Portal
✨Tip Number 1
Familiarise yourself with the latest updates and features of ServiceNow, especially around CSM and OnePortal integration. This will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals who are already working in ServiceNow roles, particularly those focused on CSM. Engaging in discussions or forums can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully implemented integrations or customised portals. Real-world scenarios can showcase your problem-solving skills and technical expertise effectively.
✨Tip Number 4
Demonstrate your communication skills by being able to explain complex ServiceNow concepts in simple terms. This is crucial for a role that requires interaction with non-IT stakeholders, so practice articulating your thoughts clearly.
We think you need these skills to ace ServiceNow Architect CSM focus Portal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow, particularly in CSM and CSM Portal. Emphasise your hands-on experience and any relevant projects that showcase your skills in integrations and portal management.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the role. Mention your 10+ years of experience and how your problem-solving skills can benefit the team. Be sure to address your ability to communicate complex topics clearly.
Showcase Relevant Projects: If possible, include specific examples of past projects where you successfully integrated ServiceNow with third-party tools or customised portals. This will demonstrate your practical experience and understanding of the platform.
Highlight Soft Skills: Don't forget to mention your soft skills, such as teamwork and proactive communication. The job description emphasises the importance of being a team player and having a supportive attitude, so make sure to reflect this in your application.
How to prepare for a job interview at Innova Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with ServiceNow, particularly in CSM and CSM Portal. Highlight specific projects where you've successfully integrated third-party tools or customised portals, as this will demonstrate your technical proficiency.
✨Communicate Clearly
Since the role requires explaining complex topics to a non-IT audience, practice articulating your thoughts clearly and concisely. Use simple language when discussing technical concepts to ensure everyone understands your points.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you resolved them. This will showcase your strong problem-solving abilities and proactive approach, which are essential for the position.
✨Emphasise Team Collaboration
As a key asset to the team, it's important to convey your willingness to support others. Share experiences where you've collaborated effectively with colleagues, especially during challenging situations, to highlight your team player mentality.
