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- Tasks: Support IT services, manage tickets, and handle hardware repairs daily.
- Company: Join a dynamic team focused on maintaining high IT service levels for a key client.
- Benefits: Earn £21.42 per hour with a 6-month contract; onsite work in Blackpool.
- Why this job: Gain hands-on experience in IT support while working in a secure environment.
- Qualifications: Strong knowledge of Windows OS, Office 365, and hardware troubleshooting required.
- Other info: Active SC Clearance is essential; previous government experience is a bonus.
6 months, Inside IR35 contract - £21.42 per hour. Role will require being onsite every day - office location Blackpool.
Join our team supporting a key client site, where you will play a crucial role in maintaining IT service levels and supporting end users across the region.
Key Responsibilities:- Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
- Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
- Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
- Process IT equipment disposals in line with contractual obligations.
- Replenish IT lockers as needed.
- Support hardware rollouts, deployments, and break-fix activities.
- Flag potential service issues or improvement opportunities to the team leader.
- Adhere to all site regulations and internal processes.
- Strong working knowledge of Windows OS and Office 365.
- Experience with Intel-based hardware and device maintenance.
- Proven break/fix support experience.
- Hands-on experience with hardware troubleshooting, rollouts, and deployments.
- Confident working with laptops, including setup and imaging.
- Excellent communication and organisational skills.
- Ability to work independently and manage tasks efficiently.
- Active SC Clearance is required for this role.
- Previous experience working in secure or government environments is a plus.
Contact Detail:
identifi Global Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - SC Cleared
✨Tip Number 1
Make sure you highlight your experience with Windows OS and Office 365 during any conversations or interviews. Being able to discuss specific scenarios where you've successfully managed IT support tickets will demonstrate your hands-on knowledge.
✨Tip Number 2
Since this role requires SC clearance, be prepared to discuss your previous experiences in secure environments. If you have worked in government settings before, share those stories to show your familiarity with the protocols and expectations.
✨Tip Number 3
Familiarise yourself with the specific hardware mentioned in the job description, especially Intel-based devices. Being able to talk about your troubleshooting methods and any successful repairs you've conducted will set you apart from other candidates.
✨Tip Number 4
Demonstrate your organisational skills by preparing a brief outline of how you would manage IT support tickets and asset management. This proactive approach can impress interviewers and show that you're ready to hit the ground running.
We think you need these skills to ace IT Support Engineer - SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your knowledge of Windows OS, Office 365, and any previous IT support roles you've held.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your experience with hardware troubleshooting and break/fix support makes you a great fit for the role.
Highlight SC Clearance: Since active SC Clearance is a requirement, make sure to mention this prominently in your application. If you have experience working in secure or government environments, include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at identifi Global Resources
✨Know Your Tech
Brush up on your knowledge of Windows OS and Office 365, as well as Intel-based hardware. Be prepared to discuss your hands-on experience with troubleshooting and break/fix support, as these are crucial for the role.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. Be ready to showcase how you've effectively communicated with end users in previous positions.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed IT support tickets and maintained stock control in past roles. Highlight your ability to meet SLAs and manage tasks efficiently, as this will be important for the job.
✨Understand Security Protocols
Familiarise yourself with the importance of SC Clearance and working in secure environments. Be ready to discuss any relevant experience you have in adhering to site regulations and internal processes.
