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- Tasks: Provide 2nd line IT support, troubleshoot issues, and manage escalations.
- Company: Join a prestigious law firm in Coventry focused on excellence in IT support.
- Benefits: Competitive salary of £35,000 and a professional work environment.
- Why this job: Make a real impact by enhancing the efficiency of legal teams with your tech skills.
- Qualifications: Experience in 2nd line support, strong Windows OS and Office 365 knowledge required.
- Other info: Opportunity to collaborate with a dedicated IT team and improve processes.
The predicted salary is between 28000 - 42000 £ per year.
Role:IT Technician – 2nd Line Support (Law Firm) Location: Coventry Salary: £35,000 per annum Are you an experienced IT Technician with a knack for problem-solving and a commitment to excellence in IT support? Our prestigious law firm in Coventry is looking for an internal IT Technician to join our team and provide top-tier 2nd line support. This is a fantastic opportunity to work in a professional environment where your technical skills will directly contribute to the efficiency of our legal teams. Role Overview: As an IT Technician, you’ll be responsible for delivering 2nd line support to ensure smooth operations across the IT infrastructure. You’ll manage escalations, troubleshoot hardware and software issues, and deliver outstanding service to internal clients. This role is essential in supporting the firm’s IT systems, enabling our staff to work efficiently and without interruption. Key Responsibilities: Provide 2nd line support to resolve hardware and software issues for internal users Support and troubleshoot desktop, laptop, and mobile device issues Assist with network connectivity, printer setups, and peripheral devices Collaborate with the IT team to manage escalations from the 1st line support team Document and manage support tickets, ensuring timely resolution and clear communication Participate in continuous improvement initiatives to streamline IT processes Key Requirements: Proven experience in a 2nd line support role, ideally within a professional services environment Strong knowledge of Windows OS, Office 365, and networking fundamentals Exceptional troubleshooting and problem-solving skills Excellent communication skills, with the ability to support non-technical users Familiarity with law firm-specific software (advantageous but not essential) Does this sound like the role for you? Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
IT Technician employer: In Technology Group
Contact Detail:
In Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Make sure to highlight your experience in 2nd line support during any networking opportunities. Engage with professionals in the legal sector and share your problem-solving successes to demonstrate your fit for the role.
✨Tip Number 2
Familiarize yourself with common law firm-specific software, even if it's not a requirement. Showing that you have taken the initiative to learn about these tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific troubleshooting scenarios you've encountered in previous roles. Being able to articulate your thought process and solutions will showcase your technical expertise and problem-solving skills.
✨Tip Number 4
Network with current or former IT professionals in law firms. They can provide insights into the unique challenges of the environment and may even refer you to open positions within their organizations.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, especially within a professional services environment. Emphasize your technical skills with Windows OS, Office 365, and any relevant troubleshooting experiences.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and problem-solving. Mention specific examples of how you've successfully resolved issues in previous roles, and how you can contribute to the efficiency of the law firm's IT systems.
Highlight Communication Skills: Since the role requires excellent communication skills, be sure to include examples of how you've effectively supported non-technical users in the past. This will demonstrate your ability to convey technical information clearly.
Show Enthusiasm for Continuous Improvement: Mention any initiatives you've participated in that aimed at improving IT processes. This shows that you're proactive and committed to enhancing the IT support experience, which is crucial for this role.
How to prepare for a job interview at In Technology Group
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved complex IT issues in the past. Highlight your troubleshooting process and the impact of your solutions on the team or organization.
✨Familiarize Yourself with Legal Software
While familiarity with law firm-specific software is advantageous but not essential, it can set you apart. Do some research on common legal software used in firms and be ready to discuss how you can quickly adapt to new tools.
✨Communicate Clearly and Effectively
Since you'll be supporting non-technical users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and ensure that your answers are easy to understand.
✨Emphasize Team Collaboration
This role involves working closely with the IT team and managing escalations. Share examples of how you've successfully collaborated with colleagues in previous roles, and express your commitment to teamwork and continuous improvement.
