IT Help Desk Engineer

IT Engineer We\’re working with a highly respected independent school in Surrey who are looking to bring on an experienced IT Engineer to join their forward-thinking IT Services team. This is a fantastic opportunity for an experienced IT professional to play a critical role in supporting and enhancing a dynamic learning environment that embraces creativity, safety, and cutting-edge technology. The successful candidate will become part of a close-knit IT team, supporting a wide range of technologies across Windows, MacOS, ChromeOS, virtualisation, cloud systems and networking. Full Private Medical Insurance Full Dental Insurance Free Lunches Every Day Market-leading Pension Contribution Training and Self-Development Budget 23 Days Annual Leave + Bank Holidays …You\’ll report into the IT Manager and work alongside a team of five, supporting a diverse user base of students, faculty, and staff. You\’ll be responsible for both day-to-day operational support and larger-scale project delivery. Resolve escalated technical issues via the Help Desk and communicate progress effectively with users Support the procurement, testing, and implementation of hardware and software Maintain and enhance infrastructure including servers, networks, and endpoint devices Lead on backup and disaster recovery strategies, including bi-annual reporting Manage delegated IT projects and resources Contribute to IT documentation and user policies Stay up to date with cybersecurity threats and solutions Windows Server (DNS, DHCP, AD, GPO) Networking (Aruba CLI/Switching, VLANs, WiFi) MacOS, Windows 10/11, ChromeOS JAMF, Office 365, GSuite, Meraki, PaperCut Cybersecurity tools and protocols Minimum 5 years\’ experience in IT within an enterprise or educational setting Strong second-line/third-line support background Comfortable across Mac, Windows, and Google environments Certifications such as Microsoft, Apple, Google, ITIL, or relevant BTEC/HND Bash, Perl), access control, CCTV (Milestone), and SSO All applicants must be committed to safeguarding and child protection and will be subject to enhanced DBS and pre-employment checks. If you\’re looking for a rewarding IT role in a values-driven, supportive environment, we\’d love to hear from you.