Deputy Head Of Retail - Tottenham Hotspur Stadium

Deputy Head Of Retail – Tottenham Hotspur Stadium Salary: £55000 per annum Who We Are: Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do. We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage. We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences. More about the role: Overview: To lead the delivery of a diverse and effective, high volume retail food and beverage operation ensuring operational efficiency, overall HSE responsibility, planning and presentation of the food and beverage offer and adherence to agreed first class standards. In summary ensuring the stadium is event ready on event day to welcome our guests and team members. This role will focus on the lead planning and delivery of our Retail operation for third party events, whilst supporting on THFC fixtures where required. Role Purpose: Reporting to the Head of Retail and through close liaison with our client partners, you will be responsible for the key areas below (amongst other general responsibilities). Operations: Provide first class non-match day and match day Retail operations. Coordinate the set up for the matchday alongside Retail managers and variable teams. Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service. Ensure best standards are delivered through regular venue walks and line checks. Ensure all event day paperwork are checked post event files and create action logs on all feedback. Review wastage with the culinary team and cellar team, look at opportunities to control and reduce risk to support overall GP% targets. Forecast stock requirements for each event and ensure orders are placed in a timely manner. Ensure that health, safety, hygiene rules and procedures are always followed as a priority. Demonstrate full alignment with the Levy and client vision and values by consistently doing the right things and celebrating successes. Offer support and management to our Visitor Attraction’s operation. Finance: Demonstrate control of all operating costs in line with set targets. Use of Triple Jump to aid purchasing and forecasting requirements. Manage via Ubeya event day labour planners and ensure alignment to budget. Collate, compile and provide analysis of data as required to support line management. Ensure all stock takes are completed to deadlines, with any variances investigated. Profit protection supporting with line manager to lead your team to demonstrate strong knowledge and implementation of profit protection procedures including but not limited to stock control, payment and billing controls. Sustainability: Passionate about climate actions and sustainability and a Sustainability Champion within the department. Ensuring that we are operating in accordance with our Net Zero goals supporting with innovative new ideas, and opportunities to reduce our carbon footprint. People: To build, train, lead and manage an effective team of variable and full-time personnel. Responsible for organising staff training days for Managers, Supervisors and front-line team members. Participate with recruitment, including interviewing. Promoting equality, diversity and inclusion. Deployment – contribute towards recruitment plans and processes to source and deploy large volumes of casual workers per differing event requirements. Culture – Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality. Review and Develop – Supporting with line manager to conduct regular performance reviews and talent management with focus on variable managers. Oversee and drive the training plan. Health and Safety: Ensures the safe and secure operation of all operational activities on behalf of all stakeholders. Ensure that all legislative and operational procedures and standards are applied to provide consistent and safe service standards to both Levy employees and customers. Ensure See, Care, share policy is consistently applied by taking personal responsibility and championing the application across all venues. Person Spec: Good people and organisational skills, strong leadership qualities with an ability to engage and lead people. Highly confident and demonstrates a positive ‘can do’ attitude. Strong understanding of EPOS and stock control systems. Ability to analyse and evaluate information to deliver business objectives. Excellent verbal and written communication skills. Previous large-scale retail experience preferable with at least 3 years’ experience in a similar role. Passionate about food, drink and customer service. High level of professional standard and quality driven. Ambitious and motivated. About you: At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness. As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses. Job Reference: com/1112/91623001/52704029/SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength! #J-18808-Ljbffr