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For Companies At a Glance
- Tasks: Help customers solve problems via phone and email while managing support tickets.
- Company: Join a leading software solutions provider focused on exceptional customer service.
- Benefits: Enjoy a supportive team culture with opportunities for growth and learning.
- Why this job: Make a real impact by delivering solutions and collaborating with passionate professionals.
- Qualifications: Previous customer support experience, strong communication skills, and technical proficiency required.
- Other info: Ideal for those who thrive under pressure and enjoy a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you a natural problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact? We’re partnering with a leading software solutions provider to find a Customer Support Agent who is driven, curious, and passionate about delivering exceptional service.
What You’ll Do
- Respond to inbound support tickets via phone and email
- Log and manage requests using internal systems, prioritising and escalating as needed
- Investigate technical issues, provide timely resolutions, and maintain SLA standards
- Support system configuration changes and guide clients on best practices
- Collaborate across internal departments to ensure efficient problem-solving
- Contribute to user documentation, knowledge sharing, and service improvements
What You’ll Bring
- Previous experience in a customer support environment (ideally within finance software)
- Excellent written and verbal communication skills
- Confidence when interacting with clients at various levels
- Strong time management and organisational skills
- A calm, professional approach under pressure
- Technical proficiency, especially in MS Office (Excel in particular)
- A collaborative mindset with a self-starting attitude
Bonus Points If You:
- Enjoy learning and sharing product knowledge
- Are comfortable working occasional shifts or public holidays
- Want to grow in a supportive, team-oriented environment
Why Join?
- Work alongside passionate professionals
- Contribute to impactful, real-world solutions
- Be part of a culture that values learning, growth, and innovation
Interested? Apply now or reach out to us directly for a confidential chat.
Customer Support Representative (Poole) employer: Saleslogic
Contact Detail:
Saleslogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (Poole)
✨Tip Number 1
Familiarise yourself with the software solutions our client offers. Understanding their products will not only help you answer questions more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills by engaging in mock customer support scenarios. This will help you articulate your problem-solving approach clearly and confidently, which is crucial for a Customer Support Representative.
✨Tip Number 3
Showcase your technical proficiency, especially in MS Office, by preparing examples of how you've used these tools in previous roles. Being able to discuss specific instances where you've leveraged Excel or other software can set you apart.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when you're preparing for interviews or discussions.
We think you need these skills to ace Customer Support Representative (Poole)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially if you have worked with finance software. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and passion for helping others. Mention specific examples of how you've successfully handled customer inquiries or technical issues in the past.
Highlight Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written and verbal communication abilities. Use clear and concise language throughout your documents.
Showcase Technical Proficiency: If you have experience with MS Office, particularly Excel, make sure to mention it. Provide examples of how you've used these tools in previous roles to manage customer support tasks effectively.
How to prepare for a job interview at Saleslogic
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and provide solutions under pressure, as this role requires quick thinking and effective problem-solving.
✨Demonstrate Communication Proficiency
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. Be ready to discuss how you tailor your communication style to different clients and situations.
✨Familiarise Yourself with the Company’s Products
Research the software solutions provided by the company. Understanding their products will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Exhibit a Collaborative Mindset
Be prepared to discuss how you work well within a team. Share examples of past experiences where collaboration led to successful outcomes, as this role involves working closely with various departments.
