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- Tasks: Support customers with financial queries and provide clear, helpful answers.
- Company: Join a purpose-driven organisation focused on fair savings for everyone.
- Benefits: Enjoy remote work options, generous pension contributions, and wellness perks.
- Why this job: Be part of a supportive team that values customer care and personal growth.
- Qualifications: Experience in customer service within financial services is essential.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Hybrid, 3 days at home Monday – Friday. As an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets. This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way. If this sounds like you and you have worked in customer service within financial services and are passionate about supporting customers, we want to hear from you!
- Generous pension contributions with an employer contribution of up to 14%
- Learning & development opportunities and study support
- Volunteering days and charity payroll giving
- Social clubs and events
- Onsite gym
- Income protection, critical illness cover & death in service insurance
- Parental and adoption leave
- Travel season ticket loans
- Ride-to-Work scheme
Experience dealing with customers in a Financial Services setting. A real passion for helping customers, making sure they get the support and information they need. Our Customer Service teams are the heart of People’s Partnership, making sure our customers get the support they need. You’ll help customers by understanding what they need and giving them clear, helpful answers throughout their time with us. You’ll also work closely with your team and others across Operations to meet customer needs and follow our service and compliance standards.
How you’ll help:
- Join daily team catch-ups, share updates, and help create a positive, supportive team vibe.
- Handle a variety of customer questions and step in to help other teams when needed.
- Help spot ways to make our customer service even better.
- Keep learning and building your skills in pensions and customer service.
Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
Disability Statement: We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Customer Support Sales Advisor (Remote & Hybrid) employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Sales Advisor (Remote & Hybrid)
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in customer support roles. Understanding common customer queries and challenges will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your passion for helping customers by preparing examples of how you've gone above and beyond in previous roles. This will highlight your commitment to customer service and align with our values.
✨Tip Number 3
Engage with our company culture by researching our values and mission. Mentioning specific aspects of our approach to customer service in your conversations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the team dynamics, which can be invaluable during your interview process.
We think you need these skills to ace Customer Support Sales Advisor (Remote & Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly within financial services. Use specific examples that demonstrate your passion for helping customers and your ability to communicate complex information clearly.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Discuss how your values align with theirs, especially regarding making financial services simpler and fairer for everyone.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and teamwork. Provide examples of how you've successfully handled customer inquiries or improved service in previous roles.
Prepare for Potential Questions: Think about common interview questions related to customer service and financial services. Prepare answers that reflect your experience and how you can contribute to the team’s positive vibe and customer satisfaction.
How to prepare for a job interview at People's Partnership
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers during the interview. Share specific examples from your previous experience in financial services where you went above and beyond to assist a customer.
✨Understand the Company’s Values
Familiarise yourself with the organisation's mission of making saving simpler and fairer. Be prepared to discuss how your personal values align with theirs, especially regarding ethical practices and customer support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various customer situations. Think of scenarios where you successfully resolved issues or improved customer satisfaction and be ready to share those stories.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about how they measure success in customer service and what opportunities there are for professional development within the company.
