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For Companies At a Glance
- Tasks: Lead daily operations, manage logistics, and optimise inventory for a fast-growing e-commerce brand.
- Company: Built Different is an innovative apparel brand focused on plus size men, dedicated to inclusivity.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and hands-on experience in e-commerce.
- Why this job: Join a mission-driven team that values efficiency and problem-solving in a vibrant industry.
- Qualifications: Experience in inventory management, logistics, and e-commerce platforms like Shopify is essential.
- Other info: Ideal for strategic thinkers who thrive in fast-paced, multi-market operations.
The predicted salary is between 43200 - 72000 £ per year.
About Built Different
Built Different is an innovative, fast-growing e-commerce apparel brand dedicated to plus size men. We are currently seeking an experienced, hands-on Head of Operations to oversee daily operations, streamline efficiency, and manage logistics across our key markets.
About the role
As our Head of Operations, you will be responsible for the operational backbone of Built Different, ensuring smooth management of inventory, logistics, and relationships with our 3PL providers. You will drive operational efficiency, reduce overhead costs, and solve day-to-day business challenges proactively.
Key responsibilities include:
- Inventory Management: Oversee inventory accuracy, working closely with our freelance demand planner to ensure precise forecasting, purchasing, and inventory optimization.
- 3PL Relationship Management: Actively manage relationships with our UK and US-based 3PL partners, ensuring efficient and cost-effective operations.
- Operational Efficiency: Continuously seek and implement opportunities to reduce operating expenses, minimize logistics costs, and eliminate unnecessary spending.
- Manage Supplier Relationships: Ensure orders are being paid for, delivery times are met, and manage all supplier conversations and negotiations.
- Freight and Logistics: Manage freight processes effectively, ensuring optimal costs and streamlined shipping across markets.
- Shopify & E-commerce Management: Maintain strong operational alignment with our Shopify-based e-commerce systems, ensuring smooth integrations and daily operational success.
- Problem-Solving and Execution: Act as the primary problem solver for operational challenges, proactively identifying issues and providing practical solutions quickly and effectively.
About you
We are looking for a strategic yet hands-on operations leader who enjoys getting involved in daily operations, solving problems, and driving tangible improvements across logistics, inventory, and overall business efficiency.
Key skills and experience:
- Proven experience managing inventory, logistics, and 3PL relationships, particularly in apparel e-commerce.
- Demonstrable expertise in optimizing logistics, freight management, and significantly reducing operating expenses.
- Great at working with overseas suppliers.
- Experienced in working with demand planners to accurately forecast inventory needs and manage purchasing processes.
- Deep understanding and operational experience with Shopify or similar e-commerce platforms.
- Comfortable with hands-on execution and able to quickly solve operational problems as they arise.
- Strong track record of successfully managing operations in businesses with multi-market footprints, particularly across the US, UK, and Europe.
Head of Operations employer: BUILT DIFFERENT
Contact Detail:
BUILT DIFFERENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Familiarise yourself with the e-commerce landscape, especially in the apparel sector. Understanding the unique challenges and trends in plus-size men's fashion will help you demonstrate your industry knowledge during discussions.
✨Tip Number 2
Network with professionals in logistics and operations, particularly those who have experience with 3PL providers. Building these connections can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past operational challenges you've faced and how you resolved them. This will highlight your hands-on approach and ability to drive improvements.
✨Tip Number 4
Stay updated on the latest tools and technologies related to inventory management and e-commerce platforms like Shopify. Being knowledgeable about these systems will position you as a strong candidate who can hit the ground running.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing inventory, logistics, and 3PL relationships. Use specific examples from your past roles that demonstrate your ability to drive operational efficiency and solve problems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the e-commerce apparel industry and explain why you are a great fit for Built Different. Mention your hands-on approach and provide examples of how you've successfully managed operations in similar environments.
Showcase Problem-Solving Skills: In both your CV and cover letter, include instances where you've proactively identified and solved operational challenges. This will demonstrate your strategic thinking and hands-on execution capabilities.
Highlight E-commerce Experience: Emphasise your experience with Shopify or similar platforms. Detail how you've maintained operational alignment with e-commerce systems and contributed to daily operational success in previous roles.
How to prepare for a job interview at BUILT DIFFERENT
✨Showcase Your Operational Expertise
Be prepared to discuss your previous experience in managing inventory and logistics, especially in the apparel e-commerce sector. Highlight specific examples where you successfully optimised operations or reduced costs.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your ability to handle operational challenges. Prepare to share real-life scenarios where you identified issues and implemented effective solutions quickly.
✨Familiarise Yourself with Shopify
Since the role involves working with Shopify, ensure you understand its functionalities and how it integrates with e-commerce operations. Be ready to discuss how you've used similar platforms in the past.
✨Build Rapport with 3PL Management
As relationship management with 3PL providers is crucial, think about how you can demonstrate your ability to foster strong partnerships. Share experiences where you successfully negotiated terms or improved service levels with suppliers.
